Author: Luke Benjamin

AI is reshaping marketing in ways that are both exciting and transformative. No longer a futuristic concept, AI has become an essential tool for businesses looking to stay competitive. From…

The real estate industry has always been a dynamic field that demands a lot from its professionals. Agents must juggle multiple tasks daily, from communicating with clients and scheduling property…

The call center industry is one of the most challenging sectors in today’s business world. Employees are constantly under pressure to deliver quality service, meet high call volumes, and handle…

Businesses need to streamline operations and meet customer demands instantly, without sacrificing quality. Enter the call bot—one of the most transformative technologies shaping business communication in 2025. If you’ve ever…

Thanksgiving is a time for family, food, and reflections of gratitude. But it’s also an excellent opportunity for employers to show appreciation for the people who drive their business forward—employees….

Traditional call centers are a major problem for businesses that want to succeed in 2025. The need for speed, personalization and smooth service is very high. Luckily, Salesforce has a…

Traditional models are evolving, and innovative solutions are emerging to meet the unique challenges faced by various industries. One of the most exciting developments in this landscape is the rise…

Customer service is the heart of your brand’s success. Your contact center is where the magic happens, where customer inquiries turn into satisfaction, and issues transform into solutions. However, managing…