How AI in Banking and Finance is Transforming
In the last few years, the global banking sector has seen a seismic shift, largely propelled by the advancements in Artificial Intelligence (AI). Today, AI in banking isn’t just a…
9 Use Cases for AI Voice Agents for Retail and e-Commerce
In 2022, the global market for virtual customer assistants was valued at over $1.3 billion, a testament to the rapid adoption of AI technologies in business operations. This surge is…
Customer Service: 10 Ways to Use AI
AI has become a pivotal force in modern customer service, but what are some practical ways this innovative technology can revolutionize your business operations? Consumers are increasingly relying on applications…
AI Call Centers: 8 Customer Service Tactics
The undeniable business benefits of integrating AI into call center operations are backed by compelling statistics: 54% of executives attest to AI’s productivity-boosting effects, with a projected $2.9 trillion value…
2024 Guide to Deploying AI Phone Agents in Your Enterprise
As the business landscape evolves, AI phone agents are becoming indispensable tools for transforming customer interactions. These sophisticated systems automate the vast array of communications between companies and their clients,…
The 2024 Guide to Chatbots in the Banking Industry
The banking industry finds itself at the forefront of a monumental digital revolution. As technology continues to permeate every aspect of our lives, financial institutions, both small and large, are…
How to Build an AI Call Center This Year
The rise of AI in call centers is transforming how businesses interact with their customers. By leveraging AI technology, call centers can handle inquiries more efficiently, provide personalized customer experiences,…
What are the Best Practices for AI Call Routing?
In the business landscape, contact centers are increasingly turning to AI-powered solutions to streamline operations and enhance customer experiences. According to recent statistics from McKinsey, AI call routing can help…
From Traditional IVR to Conversational IVR Systems
Did you know that despite the rise of text-based chatbots and digital communication channels, telephone communication remains a foundation of customer interaction for many businesses? Studies indicate that over 60%…
How to Create a Personalized Marketing AI Agent
Did you know that 80% of consumers are more likely to make a purchase when brands offer personalized experiences? Personalized marketing has become the cornerstone of successful customer engagement strategies,…