Customer Service: 10 Ways to Use AI
AI has become a pivotal force in modern customer service, but what are some practical ways this innovative technology can revolutionize your business operations? Consumers are increasingly relying on applications…
AI Call Centers: 8 Customer Service Tactics
The undeniable business benefits of integrating AI into call center operations are backed by compelling statistics: 54% of executives attest to AI’s productivity-boosting effects, with a projected $2.9 trillion value…
The 2024 Guide to Chatbots in the Banking Industry
The banking industry finds itself at the forefront of a monumental digital revolution. As technology continues to permeate every aspect of our lives, financial institutions, both small and large, are…
What are the Best Practices for AI Call Routing?
In the business landscape, contact centers are increasingly turning to AI-powered solutions to streamline operations and enhance customer experiences. According to recent statistics from McKinsey, AI call routing can help…
From Traditional IVR to Conversational IVR Systems
Did you know that despite the rise of text-based chatbots and digital communication channels, telephone communication remains a foundation of customer interaction for many businesses? Studies indicate that over 60%…
How to Create a Personalized Marketing AI Agent
Did you know that 80% of consumers are more likely to make a purchase when brands offer personalized experiences? Personalized marketing has become the cornerstone of successful customer engagement strategies,…
What Political Campaigns Can Learn from Text Marketing?
Businesses have proven that texting consumers gets successful results, and with text messaging for political campaigns, you can, too. Here, we g deep into what political campaigns can learn from…
What is RCS Messaging? A Deep Dive on RCS and Text Marketing
Have you ever wondered how your business could stand out in the clutter of traditional messaging and truly captivate your customers? RCS messaging, or Rich Communication Services, is reshaping the…
What is Click-to-Text and How Does it Benefit My Business?
Are you struggling to find efficient ways to engage with your customers in today’s digital era? Do you want to foster instant connections and streamline communication? Look no further than…
Why are AI Virtual Agents in the Spotlight Today?
According to recent studies, the global AI market is projected to reach a staggering $190.61 billion by 2025, with a compound annual growth rate (CAGR) of 36.62% from 2019 to…