Author: Luke Benjamin

AI and machine learning (ML) have revolutionized sales and marketing in recent years. With AI’s capabilities evolving, 2024 marks an era where sales strategies are driven by insights from consumer…

We rely on SMS and email to communicate effectively, whether in business or personal matters. But did you know that you can send text messages directly to an email address?…

Picture this: It’s a Saturday night, and your restaurant is buzzing. The tables are full, the staff is stretched thin, and the phone won’t stop ringing with customers eager to…

AI voice generation is rapidly transforming industries, enabling businesses, educators, and creators to deliver engaging and dynamic audio experiences. Among the top players in this field, PlayHT and Resemble AI…

The Business Process Outsourcing (BPO) industry has undergone a radical transformation. Gone are the days when outsourcing was purely a means to cut costs by moving jobs offshore. Today, BPO…

Insurance agents and brokers often find themselves in a cycle of constantly chasing new leads while ignoring a valuable resource—old data. Leads from the previous year, even if they didn’t…

For decades, Indian call centers have been synonymous with outsourced customer service. They have long been the backbone of global companies seeking affordable, efficient, and reliable customer support. India, with…

Email automation has become a cornerstone of modern business communication, enabling companies to stay connected with customers and suppliers without manual effort. As a business grows, managing communications becomes more…

Today, businesses cannot afford to be unreachable after hours. Customers expect instant responses regardless of the time, and missed calls can lead to missed opportunities. When businesses close their doors…

Today, businesses need to be more agile, efficient, and customer-centric. As customer expectations continue to rise, traditional methods of handling customer service—like call centers staffed by humans—are falling short. Long…