How AI Provides Zero Hold Time in Call Centers?
Waiting on hold when calling a customer service line can be incredibly frustrating. Customers want quick answers and immediate assistance. Long hold times not only annoy customers but also harm…
10 Call Center Secrets to Save 90% on Operational Costs [podcast]
Today, call centers are essential for managing customer interactions and driving sales. However, they can also be a significant drain on resources if not managed efficiently. The good news is…
Thomas Ryan on the Impacts of AI on Sales and Customer Interaction [Podcast]
What if you could boost your sales efficiency by automating repetitive tasks and streamlining communication? Welcome to the world of AI in sales, where innovation meets practicality. Thomas (Tom) Ryan,…
How AI Can Improve Call Center Compliance?
Call center compliance is a critical aspect of customer service operations, ensuring that all interactions adhere to legal and regulatory standards. With the ever-evolving landscape of data privacy laws and…
How to Reduce Human Error in Customer Support with AI
Human error is an inevitable part of any business operation, affecting efficiency, accuracy, and overall productivity. From data entry mistakes to miscommunication, these errors can lead to significant financial and…
Top 70 Must-Read Books on Artificial Intelligence for 2024
Artificial Intelligence (AI) is transforming the world at a rapid pace, impacting various industries from healthcare to finance. Staying updated with the latest developments and understanding the core concepts is…
How to Get from Call Center Representative to Management [2024]
Career advancement in call centers offers a clear path from entry-level positions to management roles, providing an opportunity for significant professional growth. For call center representatives aspiring to climb the…
Tom Ryan with Brandt Handley – Hiring Advice from Tom [Podcast]
The foundation of any successful company lies in its people. Tom Ryan, CEO of Bigly Sales, understands this better than most. His approach to hiring goes beyond merely filling positions….
Top 27 BPO Companies for Real Estate Agents
Business Process Outsourcing (BPO) is transforming the real estate industry. Real estate agents, brokers, and firms are constantly looking for ways to improve efficiency and cut costs. BPO services offer…
10 Leading Companies Offering Remote Call Center Jobs
Remote work has seen a significant rise, especially in the call center industry, where the flexibility of work-from-home opportunities is highly valued. This shift allows companies to tap into a…