Author: Luke Benjamin

Did you know that AI can reduce call center costs by up to 90%? Don’t believe this? We can help you save more than what you expected! AI in call…

Almost 80% of patients are likely to choose a healthcare provider that offers personalized experiences. This trend shows how the customer (patient) experience (CX) is evolving in the healthcare industry….

Did you know companies using sales enablement tools see a 15% increase in conversion rates? That’s right! The right tools can make a big difference in your sales team’s performance….

Would you be surprised to know about the buying patterns of customers? Well, that’s true. There is a system called predictive analytics that predicts what customers are likely to buy…

Did you know that businesses implementing multilingual AI with Spanish and English voices can see a conversion rate increase of up to 50%? As globalization accelerates and customer demographics diversify,…

Did you know that a staggering 40% of appointments end up as no-shows, costing businesses billions annually? Imagine the impact of halving this rate simply by sending an effective appointment…

According to a study, there is a high probability that AI will handle nearly 85% of customer interactions in call centers by 2025. It’s not even a year! If that…

Did you know that companies leveraging advanced call center analytics software see up to a 60% improvement in customer satisfaction and a 40% increase in operational efficiency? Call center analytics…

Did you know that contact centers that implement effective performance management practices can improve their customer satisfaction rates by up to 20%? Performance management isn’t just a buzzword—it’s a vital…

Imagine a world where every customer interaction leaves a lasting positive impression, leading to unwavering customer loyalty and skyrocketing business growth. This isn’t a distant dream but a tangible reality…