Author: Luke Benjamin

Did you know that 73% of customers fall in love with a brand because of friendly customer service? In an era dominated by digital interactions and automated responses, maintaining a…

Did you know that over 70% of customers expect businesses to provide self-service options, and AI voice agents are rapidly becoming the go-to solution? AI voice agents are transforming the…

Did you know that businesses that prioritize customer experience generate 60% higher profits than their competitors? In a world increasingly driven by digital interactions, the human touch remains a critical…

Ever wondered how some home service companies manage to provide top-notch customer service while keeping costs down? The secret lies in leveraging AI technology. AI is revolutionizing the way home…

Imagine calling a customer service line and effortlessly switching to your native language for a seamless and satisfying interaction. This is the power of multilingual AI in customer experience, transforming…

Did you know that by 2025, AI could power as much as 95% of all customer interactions? This startling prediction reflects just how rapidly AI is transforming call center agents….

Did you know that 52% of marketers say that landing pages are the most difficult part of a website to create? In a world where first impressions matter, especially for…

Did you know that 73% of consumers say a good experience is key in influencing their brand loyalties? In today’s competitive market, delivering an exceptional customer experience (CX) isn’t just…

Did you know that nearly 60% of retail contact center agents report experiencing high levels of stress daily? This statistic underscores the intense pressure faced by the retail contact center…

Did you know that integrating AI into mortgage call centers can lead to a 40% reduction in operational costs? As the mortgage industry navigates a complex landscape of customer service…