Author: Luke Benjamin

Did you know that businesses who adopt AI can see a reduction in costs by up to 40%? This staggering fact isn’t just for the corporate giants; small businesses too…

Did you know that over 80% of customer interactions can be handled without human intervention? AI chatbots have become a cornerstone of customer service innovation, facilitating this shift towards automation…

Did you know that a 5% increase in customer retention can boost a company’s profitability by 75%? This statistic from Bain & Company highlights the powerful impact that customer service…

Did you know that over 70% of callers hang up when their call is sent to voicemail? This alarming statistic is a wake-up call for employment law firms everywhere. In…

Did you know that as of 2024, over 50% of businesses are expected to have switched from traditional to virtual call centers? This shift is driven by the need for…

Did you know that most attorneys miss out on potential clients not because of a lack of expertise, but due to poor visibility? In the bustling world of legal services,…

Did you know that 78% of salespeople using social media perform better than their peers? It’s clear that staying connected and well-informed is more crucial than ever in the fast-evolving…

Did you know that responding within the first five minutes of receiving an inbound lead can increase your conversion rates by up to 400%? In today’s fast-paced market, the ability…

Did you know that over 75% of customers believe it takes too long to reach a live agent? This frustration can be alleviated with an optimized call flow, ensuring that…

Did you know that the first law practices emerged over 4,000 years ago? While today’s health law firms may not date back to ancient Mesopotamia, they face a labyrinth of…