How to Write the Perfect Two Week’s Notice Email
Did you know that the term “two weeks’ notice” has roots in early employment practices where two weeks was a common pay period interval? This historical tidbit underlines the importance…
Uncover the Call Center Secrets to 90% Savings with Tom Ryan
Did you know that the average person will spend 43 days on hold with customer service in a lifetime? Imagine a world where those precious days are given back to…
A Complete Guide to Setting Up a Call Center
Did you know that the global market for call centers is projected to reach over $496 billion by 2027? This staggering figure underscores the critical role that call centers play…
The Comprehensive Guide to AI Phone Calling
Did you know that the average person will spend about 43 days on hold with automated customer service in their lifetime? Imagine a world where those minutes are not only…
12 Sales Discovery Questions that Pinpoint Pain and Clarify Solutions
Did you know that the average person asks about 20 questions per day? Now imagine the power of asking the right questions in a sales context. Sales discovery questions are…
9 Types of Emails You Should be Sending to Customers
Did you know that over 306 billion emails are sent and received each day globally? Amidst this vast ocean of digital communication, the right type of email can be the…
Power of BPO Technology in Accelerating Sales Performance
Did you know that companies using advanced BPO technology can increase their sales performance by up to 50%? This isn’t just an optimistic estimate—it’s a reality for businesses that harness…
6 Effective Strategies to Convert More Callers to Customers
Did you know that approximately 85% of people prefer to resolve their issues in real-time over a phone call rather than through email or chat? This preference highlights a critical…
Automating Quality Management and Fueling Conversation Analytics with Generative AI
Did you know that an estimated 265 billion customer support calls are made each year, with a significant number not meeting quality standards? Every customer interaction can sway your business,…
What is Call Center Shrinkage and How to Protect Customer Experience from it
Did you know that on average, call centers operate at only 65% to 70% capacity due to shrinkage? This startling fact sheds light on a crucial aspect often overlooked in…