Author: Luke Benjamin

Did you know that the first use of a telephone operator robot occurred as early as the 1960s? This early version of what we now consider AI in customer service…

Did you know that the average call center agent makes 50 calls a day? In this high-volume environment, efficiency is key. Enter call center dialers: revolutionary tools designed to automate…

Did you know that over 75% of businesses are leveraging AI to humanize contact centers? In today’s digital age, the demand for personalized customer experiences is higher than ever. That’s…

Did you know? AI voice assistants are more than just digital helpers—they’re revolutionizing customer service. Learn why these voice assistants are better. Understanding IVRs and Automated Call Services: Ever been…

Did you know that over 112 million Americans use voice technology monthly? This widespread adoption showcases the transformative potential of voice assistants—not just in our homes but across businesses worldwide….

Did you know that restaurant automation isn’t just a futuristic concept? It’s already revolutionizing the dining industry! From streamlining operations to enhancing customer experiences, restaurant automation is changing the game….

Did you know that the average business leader loses 21.8 hours a week to interruptions? In the fast-paced world of business leadership, these lost hours can be detrimental. Answering services…

Did you know that it takes just seven seconds for someone to form a first impression? In the world of customer service, these initial moments are not just pivotal; they…

Did you know that the average call center handles around 1,000 calls per day? In such a bustling environment, managing these calls efficiently is paramount to maintaining excellent customer service…

Did you know that LinkedIn has over 830 million members worldwide? Among these, a significant number are key decision-makers in their respective fields, making it a goldmine for sales professionals….