Author: Luke Benjamin

In times where almost every customer experience decision can be data-driven, clinging to traditional phone systems is as outdated as using a typewriter in the digital era. The revolution is…

On a bustling Monday morning, Laura’s coffee shop on the busy streets of downtown buzzes with more than just the sound of espresso machines. Amid the clatter and chatter, her…

Remember that time you called about a confusing bill? You spent several minutes navigating menus, switching between representatives, and leaving even more dissatisfied than when you arrived. Everybody has been…

Imagine a world where text isn’t just read silently off the screen, but spoken aloud, mimicking the very essence of human conversation. This isn’t the stuff of science fiction anymore;…

Mass SMS marketing offers the ability to communicate with large numbers of recipients simultaneously, ensuring that your message reaches the right audience at the perfect moment, without any compromise on…

Customer service landscapes are swiftly transforming, driven by innovative automation and AI technologies. As the demand for efficient self-service options increases, businesses are turning to interactive voice response (IVR) systems…

SMS, an essential communication tool, has been revolutionized by the emergence of Generative AI systems like Bigly Sales. The SMS AI ingest vast proprietary knowledge bases, decode complex queries, and…

Have you ever considered what if there was an AI for realtors? Well, that’s not a futuristic thought. It is happening. The real estate landscape is undergoing rapid transformation thanks…

The integration of AI into customer support is a strategic imperative for small businesses aiming to thrive in the competitive landscape of 2024 and beyond. As we go deep into…

As the year 2024 unfolds, the spotlight shines brightly on AI in call centers, marking a pivotal transformation that’s reshaping the landscapes of customer service and sales. Gone are the…