Author: Luke Benjamin

Did you know that 73% of customers fall in love with a brand because of friendly customer service? In an era dominated by digital interactions and automated responses, maintaining a…

Did you know that over 70% of customers expect businesses to provide self-service options, and AI voice agents are rapidly becoming the go-to solution? AI voice agents are transforming the…

Did you know that businesses that prioritize customer experience generate 60% higher profits than their competitors? In a world increasingly driven by digital interactions, the human touch remains a critical…

Ever wondered how some home service companies manage to provide top-notch customer service while keeping costs down? The secret lies in leveraging AI technology. AI is revolutionizing the way home…

Imagine calling a customer service line and effortlessly switching to your native language for a seamless and satisfying interaction. This is the power of multilingual AI in customer experience, transforming…

Did you know that 52% of marketers say that landing pages are the most difficult part of a website to create? In a world where first impressions matter, especially for…

Did you know that 73% of consumers say a good experience is key in influencing their brand loyalties? In today’s competitive market, delivering an exceptional customer experience (CX) isn’t just…

Did you know that nearly 60% of retail contact center agents report experiencing high levels of stress daily? This statistic underscores the intense pressure faced by the retail contact center…