Top 100 Best Customer Service Companies in 2025

Customer service has become the new “front door” for businesses in America. Whether it’s a quick return, a friendly call, or a 24/7 chat, people remember how they’re treated. In 2025, the best customer service companies are winning hearts with empathy and efficiency. Here’s our curated list of the 100 top names setting the gold standard in support.

Top 100 Best Customer Service Companies in 2025

1. Bigly Sales: It features high-volume TCPA compliant outbound calls. They support many languages and promise to save up to 90% in costs. It can connect with tools like Zapier and Gmail.
2. Zendesk AI: It is known for its help desk software. Its AI tools provide smart ticketing and chatbots. It is a good choice for small and medium-sized businesses. 
3. Intercom: It is a leader in personalized chat. Its AI helps create customized conversations. This makes it suitable for SaaS and e-commerce businesses.
4. Ada: It provides a no-code AI chatbot. Retailers and hospitality brands use it to automate FAQs and support, all without needing technical teams.
5. Freshdesk: Freshdesk has an affordable ticketing system and built-in AI. It is a perfect choice for startups. They can use it to manage customer requests on a budget.
6. Kore.ai: Kore.ai specializes in building conversational AI for large companies. It focuses on creating complex, smart bots for companies with advanced needs.
7. Drift: Drift uses AI to qualify leads for B2B companies. Its chatbot can converse with website visitors. It can also find potential customers and help sales teams focus on the best opportunities.
8. Tidio: Tidio offers an affordable AI chat solution. It is for businesses on a tight budget. It is very popular with e-commerce stores. They use it to automate their customer support.
9. IBM Watson: IBM Watson is known for its deep learning skills. It provides advanced AI for enterprise support. It is used by some of the world’s largest companies.
10. Yellow.ai: Yellow.ai is known for its powerful, multilingual AI. It helps global companies to provide multilingual support to customers.
11. Cognigy: Cognigy focuses on omnichannel automation. It allows enterprises to deliver consistent support across chat, email, and voice.
12. LivePerson: LivePerson focuses on real-time AI chat engagement. Its platform helps brands have live, smart chats with customers at any time.
13. Botpress: Botpress is an open-source AI chatbot solution. It is made for tech-savvy teams. It gives developers freedom to build bots. It also allows them to customize their own solutions.
14. Conversica: Conversica uses AI to handle follow-ups. It works for both sales and support teams. Its bots can check in with leads automatically. They can also follow up with existing customers.
15. Help Scout: Help Scout is known for its shared inbox. The tool is simple to use. It helps small teams manage customer emails. Its design makes support feel more personal.
16. Gorgias: Gorgias is built for Shopify stores. It connects directly with e-commerce platforms. Agents can track orders in one place. They can also process refunds and reply to questions from a single dashboard.
17. Zoho Desk: Zoho Desk is a budget-friendly helpdesk. It automates ticket handling. It offers many integrations. Startups and SMBs use it for its balance of price and features.
18. HubSpot Service Hub: HubSpot Service Hub connects with the HubSpot CRM. This brings sales, marketing, and service into one system. Customers get smoother support and get faster responses.
19. Kayako: Kayako brings email, live chat, and social messages to one platform. SMBs use it to track every conversation to create a unified customer experience.
20. Front: Front helps teams work together on customer emails. It feels like a shared inbox but with collaboration built in. Teams can assign, tag, and respond without overlap.
21. LiveAgent: LiveAgent is one of the most affordable ticketing systems. It combines ticketing, live chat, and call center features and is a solid option for small to mid-sized businesses.
22. HappyFox: HappyFox makes it easy to manage customer requests from multiple channels. Email, chat, and phone all connect in one system. It’s reliable for SMBs.
23. Deskpro: Deskpro is flexible and works for SMBs of all kinds. It supports tickets, knowledge bases, and automation. Companies use it when they want customization at a fair price.
24. Freshservice: Freshservice is designed for IT teams. It helps small teams manage incidents, changes, and service requests. It’s simple and made for tech-focused support.
25. Kustomer: Kustomer combines CRM features with customer support. It shows a full history of each customer, giving agents context. Retailers often choose it to deliver more personal experiences.
26. Groove: Groove is a lightweight helpdesk for startups. It strips away complexity and makes support easier. Small teams use it to manage emails and chat in one place.
27. TeamSupport: TeamSupport focuses on B2B support. It helps businesses manage relationships with multiple stakeholders. Its tools are made for companies serving other businesses.
28. Hiver: Hiver turns Gmail into a helpdesk. Teams can manage customer emails directly inside Gmail. It’s perfect for small teams that don’t want a separate platform.
29. Dixa: Dixa is built for conversational support. It connects phone, email, chat, and social media. The goal is to make every interaction feel like a natural conversation.
30. Agile CRM: Agile CRM is an all-in-one platform. It includes CRM, sales, marketing, and customer service features. Small businesses use it to manage everything in one place.
31. SupportBee: SupportBee is a simple ticketing tool. It helps small teams organize emails and requests. Its focus is on ease of use.
32. Re:amaze: Re:amaze is designed for e-commerce. It combines chat, email, and social media platforms into one dashboard. Online shops use it to stay connected with customers across channels.
33. Userlike: Userlike is a free live chat tool. It helps websites engage with visitors in real time. It’s best for startups and small businesses looking for a simple solution.
34. Olark: Olark is one of the easiest live chat tools. It helps SMBs connect with website visitors quickly. Its simple setup makes it popular with small teams.
35. Salesforce Service Cloud: Salesforce Service Cloud is the no. 1 CRM for enterprise support. It connects sales, marketing, and service teams in one platform. Enterprises use it for scalability. They also use it for AI tools and strong integrations.
36. Microsoft Dynamics 365: Microsoft Dynamics 365 offers AI-powered insights. It helps global companies track customer journeys. It automates workflows and provides predictive analytics. It is very popular with multinational firms.
37. Genesys: Genesys is known for omnichannel support. It connects voice, chat, social, and email on one platform. Enterprises use it to deliver consistent customer experiences worldwide.
38. ServiceNow: It blends IT service management with customer support. Its automation tools streamline workflows. Enterprises use it for IT support and customer-facing services.
39. Oracle Service Cloud: It delivers enterprise-grade workflows. It is strong in industries with complex needs. These include finance, telecom, and manufacturing.
40. Pega Systems: It is an AI-driven CX platform. It predicts customer needs and personalizes service. It also manages complex cases for enterprises.
41. Avaya: It powers omnichannel contact centers. It supports voice, messaging, and video. Large companies choose it for reliable communication at scale.
42. NICE inContact: NICE inContact is a leading cloud contact center. It includes AI, analytics, and workforce optimization. It is designed for enterprises with global support teams.
43. Five9: It is a scalable call center solution. Enterprises trust it for reliable cloud-based voice services. Its AI tools improve agent productivity and raise customer satisfaction.
44. Talkdesk: It offers AI-powered contact centers. Its platform is flexible and is a good fit for fast-growing enterprises.
45. RingCentral: It is known for unified communications. It combines phone, video, and messaging. Enterprises use it to streamline communication inside and outside their business.
46. Cisco Webex Contact Center: It is built for security. Enterprises in healthcare, finance, and government use it for compliance and data protection.
47. Verint: Verint provides AI-driven analytics. It helps enterprises study customer behavior to improve engagement. Its focus is on data-driven decision-making.
48. Vonage Contact Center: It delivers cloud-based customer support. It integrates easily with CRMs like Salesforce. Large firms use it for flexibility and a cloud-first approach.
49. 8×8: It combines voice, video, and chat. Enterprises use it to connect global teams. It helps them serve customers across multiple channels.
50. Amazon Connect: It is powered by AWS. It provides cloud-based contact centers with AI and automation. It scales easily. Many U.S. enterprises choose it for cost efficiency.
51. Zendesk Enterprise: It is a larger version of the Zendesk platform. It is made for large-sized companies that need powerful ticketing. It also offers analytics and deep integrations.
52. Freshworks Enterprise: It provides AI-driven ticketing at scale. Enterprises like it for affordability, automation, and ease of use.
53. SysAid: SysAid focuses on IT service management (ITSM). It also includes customer service features and manages customer requests. It helps enterprises run IT support smoothly.
54. IFS Service Management: It combines field service with customer experience. Enterprises in industries like utilities and telecom use it to connect technicians directly with customers.
55. Teleperformance: Teleperformance is a global leader in BPO. It supports clients with voice, chat, and digital services. Its massive workforce makes it one of the most reliable outsourcing providers.
56. Sitel Group: It specializes in omnichannel outsourcing. It delivers support by phone, chat, email, and social media. Companies choose it for consistent service across every touchpoint.
57. Concentrix: Concentrix is known for analytics-driven support. It helps businesses understand customer data. At the same time, it delivers top service. U.S. tech companies trust it for blending insights with execution.
58. Alorica: Alorica offers cost-efficient outsourcing solutions. U.S. companies use it to reduce expenses without losing quality. Its large domestic presence gives it an edge in support.
59. VXI Global Solutions: It focuses on data-driven BPO. It uses advanced analytics to improve service. Its expertise includes telecom, retail, and technology.
60. Working Solutions: It is a remote-first BPO. Its work-from-home model makes it flexible. Many U.S. brands rely on it for seasonal or on-demand support.
61. Hit Rate Solutions: It provides affordable call center outsourcing. It is ideal for small and mid-sized businesses.
62. Helpware: Helpware delivers multilingual support. Global companies trust it for consistent service across regions. Its mix of human agents and AI makes it adaptable for fast growth.
63. Foundever: It offers secure and scalable outsourcing. Enterprises use it in data-sensitive industries. It focuses on compliance and customer trust.
64. SkyCom: It is certified for healthcare and tech support. This specialization makes it stand out among BPO firms.
65. Arvato: Arvato brings a digital-first approach to outsourcing. It helps with customer experience, supply chain, and payments. Its innovation makes it a strong transformation partner.
66. Sykes: Sykes offers global outsourcing with AI. It serves multiple industries. It is updating its services with automation.
67. TTEC: It is one of the most tech-driven BPOs. It blends human agents with AI chatbots and analytics. Many Fortune 500 brands use it for digital-first service.
68. Transcom: It specializes in multilingual support and helps companies serve customers in Europe, North America, and Asia. Its global coverage is its strength.
69. TaskUs: TaskUs is digital-first. Startups and unicorns rely on it for fast, scalable support. It is especially popular in gaming and apps.
70. Startek: Startek provides outsourcing for global brands. It balances affordability with consistent quality.
71. HGS (Hinduja Global Solutions): It is for the healthcare and wellness industries. It supports insurers, hospitals, and health-tech companies to  provide smooth patient experiences.
72. FCR (First Call Resolution): FCR is based in Oregon. It runs call centers in Oregon and Montana and is known for high satisfaction and quick response. It serves finance, healthcare, and retail. It keeps service local, reliable, and human-centered.
73. Carenet Health: It is based in Texas and specializes in medical call center services. Its registered nurses provide patient support and care navigation. It works with healthcare groups, insurers, and government programs.
74. RPM BPO: It focuses on the U.S.-based and nearshore services. It offers bilingual English and Spanish support. It helps healthcare, finance, retail, and tech firms improve efficiency. 
75. Amazon: Amazon is still the leader in e-commerce support. Its quick refunds and 24/7 chat make shopping easy. Customers trust its speed and reliability.
76. Chick-fil-A: It is famous for its friendly service. Staff are polite, responsive, and consistent. Many Americans call it the most customer-focused fast-food chain.
77. USAA: USAA ranks among the top insurance providers for service. It gives personalized support to military members and families. Customers praise its empathy and efficiency.
78. REI: It stands out with its hassle-free returns and customer-first policies. Staff are knowledgeable and make outdoor shopping stress-free.
79. Trader Joe’s: It is known for cheerful in-store staff. Shoppers love it for personal interactions and a welcoming atmosphere.
80. Zappos: Zappos offers a legendary 365-day return policy. Its reps go above and beyond for customers. Personal touch has become its signature.
81. Southwest Airlines: Southwest Airlines is praised for transparency. Customers like no hidden fees and free checked bags.
82. Ritz-Carlton: It sets the standard for luxury hospitality. Staff personalize each guest’s stay. The service feels warm and exclusive.
83. Starbucks: Starbucks builds loyalty through rewards and a welcoming vibe. Baristas often remember regulars by name, and a small detail makes the service personal.
84. Costco: Costco is known for its member-first return policy. Shoppers trust its flexibility on refunds and exchanges.
85. Nordstrom: Nordstrom delivers premium service in retail. Associates provide personal styling and hands-on support.
86. Disney: Disney is known for “magical” service. From theme parks to streaming, it designs every touchpoint to delight customers.
87. Publix: It makes grocery shopping enjoyable. Staff are helpful, polite, and go the extra mile to support customers.
88. Wegmans: Wegmans thrives because of its staff. Employees are engaged and empowered. That creates a standout grocery experience.
89. Buc-ee’s:  Buc-ee’s is more than a convenience store. It is known for spotless restrooms, friendly staff, and a fun shopping vibe.
90. Four Seasons: It is luxury hospitality at its best. Staff tailor every detail to guests. Visitors often feel personally cared for.
91. Whole Foods: Whole Foods offers premium groceries with excellent support. Staff know their products well. Customers get advice on organic and specialty foods.
92. Lululemon: It builds community around its stores. It hosts fitness events and offers personalized shopping help.
93. Chewy: Chewy is a pet retailer with pet-parent-focused care. It sends handwritten cards and processes refunds fast. Customers feel seen and valued.
94. Target: Target is strong in omnichannel service. Shoppers can buy online, in-store, or through curbside pickup. It keeps the experience seamless.
95. Best Buy: Best Buy is an electronics store with Geek Squad support. Experts help with setup, installation, and repairs. It builds trust in tech purchases.
96. Home Depot: Home Depot is a go-to destination for DIY projects and renovations. Staff share practical advice and run workshops. Customers feel supported to get things done.
97. Walmart: Walmart is known for affordability and accessible service. Extended hours and improved online shopping keep it competitive.
98. American Express: It stands out for proactive customer care. Cardholders get fast support and fraud protection. They also receive personalized help 24/7. Amex helps with travel assistance. It also supports dispute resolution. This premium service keeps customers loyal.
99. Lowe’s: Lowe’s is a trusted home improvement brand. Its staff give reliable advice on tools and materials. They also help with projects of all sizes. Lowe’s offers online support and curbside pickup. It also provides in-store guidance. These services make big DIY projects easier.
100. Hilton: Its hotels are known for warm service. Guests enjoy personalized touches like friendly check-ins and tailored room preferences. Its loyalty program adds extra value. Attentive staff create memorable stays

FAQs About Customer Service Companies

What makes a company one of the best customer service companies in 2025?

The best companies focus on speed, empathy, and consistency. They make returns simple, provide 24/7 help, and treat every customer with care. These services now set brands apart.

Why do Americans value customer service more than ever?

In 2025, people expect fast answers and honest support. Competition is rising. Customers choose brands that solve problems quickly and value personal experience. Good service builds trust and loyalty.

Are AI-powered tools changing customer service companies?

Yes. Many companies use AI for chat. They also use AI for ticketing and automation. AI makes support faster. Human agents then focus on empathy. This combination of tech and personal care defines modern service.

How can small businesses compete with big brands in customer service?

Small businesses can stay personal and responsive. Tools like live chat, shared inboxes, and affordable helpdesks work for SMBs. These services make it easy for businesses to give top-level support. 

Why is Bigly Sales ranked among the top customer service companies?

Bigly Sales is known for its AI-powered call centers. It provides multilingual support and offers seamless integrations. It saves businesses up to 90% in costs. It blends automation with a human touch. This helps U.S. companies deliver world-class service at scale.