Inbound vs Outbound Calls and How AI Voice Is Changing Both
Some people call to get help, while others get calls about deals or renewals. Calls coming in and going out are the two main types of activity in any contact…
Some people call to get help, while others get calls about deals or renewals. Calls coming in and going out are the two main types of activity in any contact…
Every brand today is fighting for attention. They need quick attention, traffic, and revenue. They use email marketing, social media ads, push notifications, and AI-driven chatbots to attract the right…
Customer expectations have never been higher. In 2025, people don’t just want quick answers—they expect personalized, empathetic, and consistent experiences every time they interact with a business. Falling short doesn’t…
Email, SMS, and voice are still the backbone of modern business communication. Despite the rise of new channels, email alone remains unmatched, generating $36 ROI per $1 spent. But here’s…
Sales teams spend hours dialing numbers every day. Outbound calls are still one of the most direct ways to reach prospects. But here’s the problem. If you are not tracking…
Every business using phone calls, texts, or telemarketing to communicate with consumers must follow the Telephone Consumer Protection Act (TCPA). It is a federal law enacted to protect consumers from…
The way businesses talk to their customers is changing fast. For many companies, common problems like long phone wait times, answering the same questions over and over, or giving different…
Missed calls can quietly drain thousands from a real estate agent’s income. Research shows that 78% of homebuyers choose the first agent who responds to their inquiry. Many professionals can’t…