Blogs

Did you know that the average person asks about 20 questions per day? Now imagine the power of asking the right questions in a sales context. Sales discovery questions are…

Did you know that over 306 billion emails are sent and received each day globally? Amidst this vast ocean of digital communication, the right type of email can be the…

Sales are the heartbeat of any successful business. But let’s face it, scaling sales performance while maintaining efficiency is no small feat. This is where BPO (Business Process Outsourcing) technology…

Did you know that approximately 85% of people prefer to resolve their issues in real-time over a phone call rather than through email or chat? This preference highlights a critical…

Did you know that an estimated 265 billion customer support calls are made each year, with a significant number not meeting quality standards? Every customer interaction can sway your business,…

Did you know that on average, call centers operate at only 65% to 70% capacity due to shrinkage? This startling fact sheds light on a crucial aspect often overlooked in…

By 2021, over half of call centers had embraced AI strategies, revolutionizing contact center dynamics. Today, we’ll explore several fascinating real-life examples of AI in contact centers, transforming technology is…

Did you know that the average call center processes thousands of customer interactions every day? Each of these interactions generates bits of information that, when managed wisely, can become a…

Did you know that 90% of leading marketers say personalizing the customer experience is crucial for success? At the heart of this personalization journey lies the understanding of customer sentiment….

Did you know that over 50% of businesses consider customer experience delivered through contact centers as a competitive differentiator? In customer service, the efficiency of your call center is not…