Blogs

Did you know that an average call center agent spends about 49% of their time waiting for calls or dealing with downtime? This is where the magic of call blending…

Did you know that companies with a customer management strategy experience a 50% higher revenue growth than those without? That’s a fact worth pondering as we dive into the vital…

Every call center has that moment when an agent says, “Let me connect you to my supervisor.” For a customer, this can feel like a lifeline. It can also feel…

Did you know that over 50% of searches are expected to be voice-based by 2025? As the world leans more towards voice-enabled technology, businesses are rapidly adapting to meet customer…

Did you know that businesses using advanced call tracking metrics have seen up to a 30% increase in customer satisfaction? This isn’t just a statistic—it’s a testament to the transformative…

Did you know that the term “two weeks’ notice” has roots in early employment practices where two weeks was a common pay period interval? This historical tidbit underlines the importance…

Did you know that the average person will spend 43 days on hold with customer service in a lifetime? Imagine a world where those precious days are given back to…

Did you know that the global market for call centers is projected to reach over $496 billion by 2027? This staggering figure underscores the critical role that call centers play…