Artificial Intelligence

Waiting on hold when calling a customer service line can be incredibly frustrating. Customers want quick answers and immediate assistance. Long hold times not only annoy customers but also harm…

Today, call centers are essential for managing customer interactions and driving sales. However, they can also be a significant drain on resources if not managed efficiently. The good news is…

What if you could boost your sales efficiency by automating repetitive tasks and streamlining communication? Welcome to the world of AI in sales, where innovation meets practicality. Thomas (Tom) Ryan,…

Human error is an inevitable part of any business operation, affecting efficiency, accuracy, and overall productivity. From data entry mistakes to miscommunication, these errors can lead to significant financial and…

Career advancement in call centers offers a clear path from entry-level positions to management roles, providing an opportunity for significant professional growth. For call center representatives aspiring to climb the…

The foundation of any successful company lies in its people. Tom Ryan, CEO of Bigly Sales, understands this better than most. His approach to hiring goes beyond merely filling positions….

Business Process Outsourcing (BPO) is transforming the real estate industry. Real estate agents, brokers, and firms are constantly looking for ways to improve efficiency and cut costs. BPO services offer…

Remote work has seen a significant rise, especially in the call center industry, where the flexibility of work-from-home opportunities is highly valued. This shift allows companies to tap into a…