Artificial Intelligence

Have you ever wondered what sets apart an exceptional call center experience from a mediocre one? The secret lies in robust call center quality assurance (QA) practices. In an industry…

Did you know that the United States has one of the highest numbers of call centers in the world, with over 100,000 call center jobs as of 2021? This booming…

Did you know that up to 70% of unhappy customers will do business with you again if you resolve their complaints? In call centers, encountering an angry customer is often…

Did you know that companies leveraging AI for sales and customer interaction are seeing an average increase in leads by over 50%? At the heart of this transformation is the…

Did you know that over 80% of businesses are expected to implement chatbot automation by 2024 to streamline customer service operations? As artificial intelligence continues to revolutionize how businesses interact…

Did you know that over 73% of businesses plan to make all their systems SaaS by 2025? In the dynamic world of Software as a Service (SaaS), understanding the right…

Did you know that over 4.7 million people were working remotely in the U.S. even before the pandemic started impacting work habits globally? This trend has only accelerated, making remote…

Did you know the first email was sent way back in 1971? That simple message started what would become one of the most versatile tools in digital communication. Fast forward…

Did you know that over 70% of businesses are expected to adopt cloud-based contact center technology by 2025? In today’s fast-paced digital world, efficiency and flexibility in customer service are…

Did you know that over 31% of businesses have already transitioned to VoIP solutions for their call centers? In a world where communication is key, Voice over Internet Protocol (VoIP)…