12 Sales Discovery Questions that Pinpoint Pain and Clarify Solutions
Did you know that the average person asks about 20 questions per day? Now imagine the power of asking the right questions in a sales context. Sales discovery questions are…
9 Types of Emails You Should be Sending to Customers
Did you know that over 306 billion emails are sent and received each day globally? Amidst this vast ocean of digital communication, the right type of email can be the…
Power of BPO Technology in Accelerating Sales Performance
Did you know that companies using advanced BPO technology can increase their sales performance by up to 50%? This isn’t just an optimistic estimate—it’s a reality for businesses that harness…
6 Effective Strategies to Convert More Callers to Customers
Did you know that approximately 85% of people prefer to resolve their issues in real-time over a phone call rather than through email or chat? This preference highlights a critical…
Automating Quality Management and Fueling Conversation Analytics with Generative AI
Did you know that an estimated 265 billion customer support calls are made each year, with a significant number not meeting quality standards? Every customer interaction can sway your business,…
What is Call Center Shrinkage and How to Protect Customer Experience from it
Did you know that on average, call centers operate at only 65% to 70% capacity due to shrinkage? This startling fact sheds light on a crucial aspect often overlooked in…
6 Amazing Examples of AI in Contact Centers
By 2021, over half of call centers had embraced AI strategies, revolutionizing contact center dynamics. Today, we’ll explore several fascinating real-life examples of AI in contact centers, transforming technology is…
How to Protect and Manage Call Center Data
Did you know that the average call center processes thousands of customer interactions every day? Each of these interactions generates bits of information that, when managed wisely, can become a…
Customer Sentiment Analysis: Utilizing Advanced AI Tools
Did you know that 90% of leading marketers say personalizing the customer experience is crucial for success? At the heart of this personalization journey lies the understanding of customer sentiment….
How to Analyze Call Center Data to Improve Efficiency
Did you know that over 50% of businesses consider customer experience delivered through contact centers as a competitive differentiator? In customer service, the efficiency of your call center is not…