Artificial Intelligence

Every call center has that moment when an agent says, “Let me connect you to my supervisor.” For a customer, this can feel like a lifeline. It can also feel…

Did you know that over 50% of searches are expected to be voice-based by 2025? As the world leans more towards voice-enabled technology, businesses are rapidly adapting to meet customer…

Did you know that businesses using advanced call tracking metrics have seen up to a 30% increase in customer satisfaction? This isn’t just a statistic—it’s a testament to the transformative…

Did you know that the CRM software market is expected to grow to over $80 billion by 2025? In this booming industry, ActiveCampaign and HubSpot emerge as two titans, each…

Did you know that the term “two weeks’ notice” has roots in early employment practices where two weeks was a common pay period interval? This historical tidbit underlines the importance…

Did you know that the average person will spend 43 days on hold with customer service in a lifetime? Imagine a world where those precious days are given back to…

Did you know that the global market for call centers is projected to reach over $496 billion by 2027? This staggering figure underscores the critical role that call centers play…

Over the course of a lifetime, the average person spends 43 days on hold listening to elevator music, silence, or that same scripted “your call is important to us.”?  Far…