Artificial Intelligence

Did you know that on average, call centers operate at only 65% to 70% capacity due to shrinkage? This startling fact sheds light on a crucial aspect often overlooked in…

By 2021, over half of call centers had embraced AI strategies, revolutionizing contact center dynamics. Today, we’ll explore several fascinating real-life examples of AI in contact centers, transforming technology is…

Did you know that the average call center processes thousands of customer interactions every day? Each of these interactions generates bits of information that, when managed wisely, can become a…

Every business collects feedback, but here’s the thing: feedback without context is almost meaningless. A five-star review says “good,” but it doesn’t tell you if your customer is delighted or…

Did you know that over 50% of businesses consider customer experience delivered through contact centers as a competitive differentiator? In customer service, the efficiency of your call center is not…

“Data is the new oil.” This bold statement from The Economist highlights a pivotal shift in the global economic landscape where data, not oil, drives growth and innovation. In this…

Did you know that phone calls to businesses convert leads into customers at a rate 10-15 times higher than web leads? In digital marketing, leveraging every conversation is crucial for…

Did you know that over 2.5 million customer service representatives are employed in the U.S. alone? In this vast field of customer interactions, understanding call center vs contact center is…