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Artificial Intelligence

Chatbots in the Banking Industry
Artificial Intelligence

The 2024 Guide to Chatbots in the Banking Industry

The banking industry finds itself at the forefront of a monumental digital revolution. As technology continues to permeate every aspect of our lives, financial institutions, both small and large, are…

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AI Call Routing
Artificial Intelligence

What are the Best Practices for AI Call Routing?

In the business landscape, contact centers are increasingly turning to AI-powered solutions to streamline operations and enhance customer experiences. According to recent statistics from McKinsey, AI call routing can help…

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IVR systems
Artificial Intelligence

From Traditional IVR to Conversational IVR Systems

Did you know that despite the rise of text-based chatbots and digital communication channels, telephone communication remains a foundation of customer interaction for many businesses? Studies indicate that over 60%…

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Personalized Marketing AI Agents
Artificial Intelligence

How to Create a Personalized Marketing AI Agent

Did you know that 80% of consumers are more likely to make a purchase when brands offer personalized experiences? Personalized marketing has become the cornerstone of successful customer engagement strategies,…

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AI-powered Phone Line - An AI Robot on a Phone Call
Artificial Intelligence

50 Tips on an AI-Powered Phone Line

In times where almost every customer experience decision can be data-driven, clinging to traditional phone systems is as outdated as using a typewriter in the digital era. The revolution is…

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A modern office setting with a sophisticated AI business phone system on a desk
Artificial Intelligence

The Impact of AI on Business Phone System in 2024

On a bustling Monday morning, Laura’s coffee shop on the busy streets of downtown buzzes with more than just the sound of espresso machines. Amid the clatter and chatter, her…

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AI-Enhanced Customer Service - Personalizing Calls and SMS for a Better Experience (1)
Artificial Intelligence

AI-Enhanced Customer Service: Personalizing Calls and SMS for a Better Experience

Remember that time you called about a confusing bill? You spent several minutes navigating menus, switching between representatives, and leaving even more dissatisfied than when you arrived. Everybody has been…

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Political Campaigns and Text Marketing
Artificial Intelligence | Text Messaging

What Political Campaigns Can Learn from Text Marketing?

Businesses have proven that texting consumers gets successful results, and with text messaging for political campaigns, you can, too. Here, we g deep into what political campaigns can learn from…

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