India is globally recognized for its thriving call center industry, which has become a cornerstone of the outsourcing sector. Known for its skilled workforce, cost-effectiveness, and advanced technology, Indian call centers are the preferred choice for businesses looking to enhance their customer service.
Below is a list of the best Indian call centers that stand out for their exceptional service, innovative solutions, and commitment to quality.
The Best Indian Call Centers
India is a global hub for call centers, known for its skilled workforce, cost-effective services, and advanced technological infrastructure.
Below is a list of the top call centers in India, each recognized for its excellence in delivering customer support and business process outsourcing (BPO) services.
1. Tata Consultancy Services (TCS)
- Overview: A leader in IT and consulting services.
- Year of Establishment: 1968
2. Wipro
- Overview: Multinational corporation offering IT, consulting, and BPO services.
- Year of Establishment: 1945
3. Infosys BPM
- Overview: Provider of business process management and outsourcing services.
- Year of Establishment: 2002
4. Tech Mahindra
- Overview: Focuses on IT services and customer experience management.
- Year of Establishment: 1986
5. Hinduja Global Solutions (HGS)
- Overview: Offers comprehensive customer experience management services.
- Year of Establishment: 2000
6. EXL Service
- Overview: Known for operations management and analytics.
- Year of Establishment: 1999
7. Concentrix
- Overview: Global provider of customer experience management services.
- Year of Establishment: 2006
8. Firstsource Solutions
- Overview: Specializes in BPO services with a customer-first approach.
- Year of Establishment: 2001
9. Aegis Limited
- Overview: Provides BPO services with a focus on customer service.
- Year of Establishment: 1985
10. Genpact
- Overview: Global leader in digital transformation and BPO services.
- Year of Establishment: 1997
11. Sutherland Global Services
- Overview: Offers digital transformation and process transformation services.
- Year of Establishment: 1986
12. 24/7.ai
- Overview: Specializes in AI-driven customer service solutions.
- Year of Establishment: 2000
13. Intelenet Global Services
- Overview: Provider of BPO services with a focus on customer engagement.
- Year of Establishment: 2001
14. ISON BPO
- Overview: Focuses on customer experience management across multiple sectors.
- Year of Establishment: 2010
15. Quess Corp
- Overview: Offers a range of BPO services, including customer support.
- Year of Establishment: 2007
16. Vertex India
- Overview: Delivers customer management outsourcing services.
- Year of Establishment: 1996
17. Teleperformance India
- Overview: Part of the global Teleperformance group, specializing in outsourced omnichannel customer experience management.
- Year of Establishment: 2001
18. WNS Global Services
- Overview: Leading global BPO services provider.
- Year of Establishment: 1996
19. Allsec Technologies
- Overview: Provides BPO services with expertise in customer lifecycle management.
- Year of Establishment: 1998
20. Aditya Birla Minacs
- Overview: Part of the Aditya Birla Group, offering IT and BPO services.
- Year of Establishment: 1981
21. Hexaware BPS
- Overview: Provides business process services focusing on digital transformation.
- Year of Establishment: 1990
22. iSON Xperiences
- Overview: Leading customer experience and process outsourcing company.
- Year of Establishment: 2011
23. Vcare Corporation
- Overview: Provider of contact center services with a focus on telecom and customer support.
- Year of Establishment: 2003
24. CSS Corp
- Overview: Digital customer experience and IT services company.
- Year of Establishment: 1996
25. Telebu Communications
- Overview: Offers customer support services alongside telecom solutions.
- Year of Establishment: 2003
26. Zensar Technologies
- Overview: Provides digital solutions including customer service outsourcing.
- Year of Establishment: 1991
27. SITEL India
- Overview: Part of the Sitel Group, offering global customer experience management.
- Year of Establishment: 2000
28. Mahindra Satyam BPO
- Overview: Part of Tech Mahindra, specializing in BPO services.
- Year of Establishment: 1987
29. NIIT SmartServe
- Overview: Offers customer service outsourcing with a focus on education and training sectors.
- Year of Establishment: 2002
30. TransDyne IT Services
- Overview: Specializes in transcription services and BPO solutions.
- Year of Establishment: 1999
31. Mphasis
- Overview: An IT services company that offers BPO solutions, focusing on customer engagement and process improvement.
- Year of Establishment: 2000
32. Amdocs Development Centre India
- Overview: Provides IT and BPO services with a strong focus on the telecom industry.
- Year of Establishment: 2004
33. HCL BPO Services
- Overview: Part of HCL Technologies, offering comprehensive BPO services across various industries.
- Year of Establishment: 1999
34. Cognizant Technology Solutions
- Overview: Offers IT services and BPO solutions with a strong emphasis on digital transformation.
- Year of Establishment: 1994
35. Serco Global Services
- Overview: Provides customer experience and process management services across various sectors.
- Year of Establishment: 1929 (Serco Group globally), India operations started in 1996
36. Aon Hewitt
- Overview: Specializes in HR outsourcing and BPO services, focusing on employee benefits and consulting.
- Year of Establishment: 1940 (Aon globally), India operations started in 2005
37. Xerox Services
- Overview: Offers business process outsourcing with a focus on document management and customer service.
- Year of Establishment: 1906 (Xerox globally), BPO services in India started in 2009
38. BA Continuum India Pvt. Ltd. (Bank of America)
- Overview: A subsidiary of Bank of America, providing BPO services primarily in finance and customer support.
- Year of Establishment: 2004
39. Capgemini India
- Overview: A global leader in consulting, technology, and outsourcing services.
- Year of Establishment: 1967 (Capgemini globally), India operations began in 2001
40. IBM Daksh
- Overview: IBM Daksh, a part of IBM, provides business process services with a strong emphasis on customer support and back-office operations.
- Year of Establishment: 2004
41. Tata Business Support Services (TBSS)
- Overview: Part of Tata Group, offering end-to-end customer lifecycle management and BPO services.
- Year of Establishment: 2004
42. Nasscom BPO
- Overview: A division of Nasscom, focusing on promoting and developing the BPO industry in India.
- Year of Establishment: 1988 (Nasscom), BPO initiatives began in the late 1990s
43. HSBC Global Resourcing
- Overview: Provides BPO services with a focus on banking and financial services.
- Year of Establishment: 1865 (HSBC globally), Global Resourcing in India began in 2000
44. Dell International Services
- Overview: Offers BPO services with a focus on IT and customer support.
- Year of Establishment: 1984 (Dell globally), India BPO services started in 2001
45. GTL Limited
- Overview: Offers BPO services with a focus on telecom and technology sectors.
- Year of Establishment: 1987
46. Zenta
- Overview: Specializes in business process outsourcing with a focus on financial services.
- Year of Establishment: 1999
47. IGATE Patni
- Overview: A subsidiary of Capgemini, offers IT and BPO services with a focus on customer support and back-office operations.
- Year of Establishment: 1996
48. Ocwen Financial Solutions
- Overview: Provides BPO services with a focus on mortgage servicing and financial services.
- Year of Establishment: 1988 (Ocwen globally), India operations started in 2001
49. Convergys India Services
- Overview: Part of Convergys, offers customer management and IT services.
- Year of Establishment: 1998
50. Eli Lilly and Company (Lilly India)
- Overview: Provides BPO services with a focus on pharmaceutical and healthcare sectors.
- Year of Establishment: 1876 (Lilly globally), India operations started in 1993
51. MModal Global Services
- Overview: Specializes in healthcare BPO services, including medical transcription and coding.
- Year of Establishment: 1998
52. HOV Services
- Overview: Offers BPO services focusing on healthcare, finance, and IT sectors.
- Year of Establishment: 1989
53. Cbay Systems
- Overview: Specializes in medical transcription and healthcare BPO services.
- Year of Establishment: 1998
54. Apollo Health Street
- Overview: A healthcare BPO service provider specializing in revenue cycle management.
- Year of Establishment: 1999
55. Evalueserve
- Overview: Provides knowledge process outsourcing (KPO) services with a focus on research and analytics.
- Year of Establishment: 2000
56. RR Donnelley Global BPO
- Overview: Offers BPO services focusing on document management and business process outsourcing.
- Year of Establishment: 1864 (RR Donnelley globally), India BPO services started in 2005
57. Syntel
- Overview: Offers IT services and BPO solutions with a focus on digital transformation.
- Year of Establishment: 1980
58. Lason India
- Overview: Provides document management and BPO services focusing on healthcare and financial services.
- Year of Establishment: 1985
59. Motif, Inc.
- Overview: Specializes in customer support, back-office, and research services.
- Year of Establishment: 2000
60. Sparsh BPO Services
- Overview: Offers BPO services with a focus on customer support and back-office operations.
- Year of Establishment: 2005
61. Tracmail India
- Overview: Provides customer relationship management and BPO services across various sectors.
- Year of Establishment: 2001
62. VCustomer Corporation
- Overview: Offers customer management outsourcing services, focusing on customer support and sales.
- Year of Establishment: 1999
63. Xansa India
- Overview: An IT services and outsourcing company offering a range of BPO services.
- Year of Establishment: 1962 (as FI Group, later renamed Xansa)
64. Accenture India
- Overview: A global consulting firm that provides BPO services with a focus on business transformation.
- Year of Establishment: 1989 (as Andersen Consulting, renamed Accenture in 2001)
65. eClerx Services
- Overview: A knowledge process outsourcing (KPO) company specializing in financial services, retail, and digital services.
- Year of Establishment: 2000
66. Tricom India Ltd.
- Overview: Provides IT-enabled services, including data management and business process outsourcing.
- Year of Establishment: 1998
67. ACS (A Xerox Company)
-
- Overview: A global provider of IT and business process outsourcing services, now part of Xerox.
- Year of Establishment: 1988 (ACS globally), India operations started in 2007
68. HTMT Global Solutions
- Overview: Provides customer relationship management and IT-enabled services.
- Year of Establishment: 2000
69. Infinite Computer Solutions
- Overview: Offers IT services, including BPO and IT outsourcing, with a focus on healthcare and telecommunications.
- Year of Establishment: 1999
70. Hinduja TMT
- Overview: A part of the Hinduja Group, offering IT and BPO services.
- Year of Establishment: 1985
71. Quatrro Global Services
- Overview: A BPO company specializing in risk management, credit card processing, and back-office services.
- Year of Establishment: 2007
72. Adventity
- Overview: Provides BPO services with a focus on financial services and analytics.
- Year of Establishment: 2003
73. Hero BPO
- Overview: Part of the Hero Group, providing BPO services with a focus on customer management and back-office operations.
- Year of Establishment: 2007
74. Karvy Data Management Services
- Overview: Provides data processing and management services as well as BPO services.
- Year of Establishment: 1982
75. Inspiro Relia India
- Overview: Offers customer relationship management and IT-enabled services.
- Year of Establishment: 2002
Benefits of Choosing Indian Call Centers
If you like the ones we mentioned above, the next step is choosing the best Indian call center:
Cost-Effectiveness
Indian call centers offer significant cost savings, which is one of the primary reasons they are favored by businesses worldwide. With lower labor and operational costs, companies can reduce their expenses while maintaining high-quality service.
Quality of Service
Indian call centers are known for their rigorous training programs and commitment to quality. They ensure that their employees are well-equipped to handle customer interactions, leading to high levels of customer satisfaction.
Skilled Workforce
The large, educated, and English-speaking workforce in India is another major advantage. Indian call centers can tap into this talent pool to deliver exceptional customer service that meets global standards.
Advanced Technology
Indian call centers are leaders in adopting advanced technology. From AI-driven customer service tools to robust IT infrastructure, these centers leverage the latest innovations to enhance their services.
Conclusion
Indian call centers have become an integral part of the global outsourcing landscape. Their ability to deliver high-quality, cost-effective services has made them the preferred choice for businesses looking to outsource their customer service operations.
This list of the top Indian call centers highlights the best in the industry, offering a reliable resource for companies considering outsourcing to India.
