75 Best Indian Call Centers of 2024

India is globally recognized for its thriving call center industry, which has become a cornerstone of the outsourcing sector. Known for its skilled workforce, cost-effectiveness, and advanced technology, Indian call centers are the preferred choice for businesses looking to enhance their customer service.

Below is a list of the best Indian call centers that stand out for their exceptional service, innovative solutions, and commitment to quality.

The Best Indian Call Centers

India is a global hub for call centers, known for its skilled workforce, cost-effective services, and advanced technological infrastructure.

Below is a list of the top call centers in India, each recognized for its excellence in delivering customer support and business process outsourcing (BPO) services.

1. Tata Consultancy Services (TCS)

Overview: A leader in IT and consulting services.
Year of Establishment: 1968

2. Wipro

Overview: Multinational corporation offering IT, consulting, and BPO services.
Year of Establishment: 1945

3. Infosys BPM

Overview: Provider of business process management and outsourcing services.
Year of Establishment: 2002

4. Tech Mahindra

Overview: Focuses on IT services and customer experience management.
Year of Establishment: 1986

5. Hinduja Global Solutions (HGS)

Overview: Offers comprehensive customer experience management services.
Year of Establishment: 2000

6. EXL Service

Overview: Known for operations management and analytics.
Year of Establishment: 1999

7. Concentrix

Overview: Global provider of customer experience management services.
Year of Establishment: 2006

8. Firstsource Solutions

Overview: Specializes in BPO services with a customer-first approach.
Year of Establishment: 2001

9. Aegis Limited

Overview: Provides BPO services with a focus on customer service.
Year of Establishment: 1985

10. Genpact

Overview: Global leader in digital transformation and BPO services.
Year of Establishment: 1997

11. Sutherland Global Services

Overview: Offers digital transformation and process transformation services.
Year of Establishment: 1986

12. 24/7.ai

Overview: Specializes in AI-driven customer service solutions.
Year of Establishment: 2000

13. Intelenet Global Services

Overview: Provider of BPO services with a focus on customer engagement.
Year of Establishment: 2001

14. ISON BPO

Overview: Focuses on customer experience management across multiple sectors.
Year of Establishment: 2010

15. Quess Corp

Overview: Offers a range of BPO services, including customer support.
Year of Establishment: 2007

16. Vertex India

Overview: Delivers customer management outsourcing services.
Year of Establishment: 1996

17. Teleperformance India

Overview: Part of the global Teleperformance group, specializing in outsourced omnichannel customer experience management.
Year of Establishment: 2001

18. WNS Global Services

Overview: Leading global BPO services provider.
Year of Establishment: 1996

19. Allsec Technologies

Overview: Provides BPO services with expertise in customer lifecycle management.
Year of Establishment: 1998

20. Aditya Birla Minacs

Overview: Part of the Aditya Birla Group, offering IT and BPO services.
Year of Establishment: 1981

21. Hexaware BPS

Overview: Provides business process services focusing on digital transformation.
Year of Establishment: 1990

22. iSON Xperiences

Overview: Leading customer experience and process outsourcing company.
Year of Establishment: 2011

23. Vcare Corporation

Overview: Provider of contact center services with a focus on telecom and customer support.
Year of Establishment: 2003

24. CSS Corp

Overview: Digital customer experience and IT services company.
Year of Establishment: 1996

25. Telebu Communications

Overview: Offers customer support services alongside telecom solutions.
Year of Establishment: 2003

26. Zensar Technologies

Overview: Provides digital solutions including customer service outsourcing.
Year of Establishment: 1991

27. SITEL India

Overview: Part of the Sitel Group, offering global customer experience management.
Year of Establishment: 2000

28. Mahindra Satyam BPO

Overview: Part of Tech Mahindra, specializing in BPO services.
Year of Establishment: 1987

29. NIIT SmartServe

Overview: Offers customer service outsourcing with a focus on education and training sectors.
Year of Establishment: 2002

30. TransDyne IT Services

Overview: Specializes in transcription services and BPO solutions.
Year of Establishment: 1999

31. Mphasis

Overview: An IT services company that offers BPO solutions, focusing on customer engagement and process improvement.
Year of Establishment: 2000

32. Amdocs Development Centre India

Overview: Provides IT and BPO services with a strong focus on the telecom industry.
Year of Establishment: 2004

33. HCL BPO Services

Overview: Part of HCL Technologies, offering comprehensive BPO services across various industries.
Year of Establishment: 1999

34. Cognizant Technology Solutions

Overview: Offers IT services and BPO solutions with a strong emphasis on digital transformation.
Year of Establishment: 1994

35. Serco Global Services

Overview: Provides customer experience and process management services across various sectors.
Year of Establishment: 1929 (Serco Group globally), India operations started in 1996

36. Aon Hewitt

Overview: Specializes in HR outsourcing and BPO services, focusing on employee benefits and consulting.
Year of Establishment: 1940 (Aon globally), India operations started in 2005

37. Xerox Services

Overview: Offers business process outsourcing with a focus on document management and customer service.
Year of Establishment: 1906 (Xerox globally), BPO services in India started in 2009

38. BA Continuum India Pvt. Ltd. (Bank of America)

Overview: A subsidiary of Bank of America, providing BPO services primarily in finance and customer support.
Year of Establishment: 2004

39. Capgemini India

Overview: A global leader in consulting, technology, and outsourcing services.
Year of Establishment: 1967 (Capgemini globally), India operations began in 2001

40. IBM Daksh

Overview: IBM Daksh, a part of IBM, provides business process services with a strong emphasis on customer support and back-office operations.
Year of Establishment: 2004

41. Tata Business Support Services (TBSS)

Overview: Part of Tata Group, offering end-to-end customer lifecycle management and BPO services.
Year of Establishment: 2004

42. Nasscom BPO

Overview: A division of Nasscom, focusing on promoting and developing the BPO industry in India.
Year of Establishment: 1988 (Nasscom), BPO initiatives began in the late 1990s

43. HSBC Global Resourcing

Overview: Provides BPO services with a focus on banking and financial services.
Year of Establishment: 1865 (HSBC globally), Global Resourcing in India began in 2000

44. Dell International Services

Overview: Offers BPO services with a focus on IT and customer support.
Year of Establishment: 1984 (Dell globally), India BPO services started in 2001

45. GTL Limited

Overview: Offers BPO services with a focus on telecom and technology sectors.
Year of Establishment: 1987

46. Zenta

Overview: Specializes in business process outsourcing with a focus on financial services.
Year of Establishment: 1999

47. IGATE Patni

Overview: A subsidiary of Capgemini, offers IT and BPO services with a focus on customer support and back-office operations.
Year of Establishment: 1996

48. Ocwen Financial Solutions

Overview: Provides BPO services with a focus on mortgage servicing and financial services.
Year of Establishment: 1988 (Ocwen globally), India operations started in 2001

49. Convergys India Services

Overview: Part of Convergys, offers customer management and IT services.
Year of Establishment: 1998

50. Eli Lilly and Company (Lilly India)

Overview: Provides BPO services with a focus on pharmaceutical and healthcare sectors.
Year of Establishment: 1876 (Lilly globally), India operations started in 1993

51. MModal Global Services

Overview: Specializes in healthcare BPO services, including medical transcription and coding.
Year of Establishment: 1998

52. HOV Services

Overview: Offers BPO services focusing on healthcare, finance, and IT sectors.
Year of Establishment: 1989

53. Cbay Systems

Overview: Specializes in medical transcription and healthcare BPO services.
Year of Establishment: 1998

54. Apollo Health Street

Overview: A healthcare BPO service provider specializing in revenue cycle management.
Year of Establishment: 1999

55. Evalueserve

Overview: Provides knowledge process outsourcing (KPO) services with a focus on research and analytics.
Year of Establishment: 2000

56. RR Donnelley Global BPO

Overview: Offers BPO services focusing on document management and business process outsourcing.
Year of Establishment: 1864 (RR Donnelley globally), India BPO services started in 2005

57. Syntel

Overview: Offers IT services and BPO solutions with a focus on digital transformation.
Year of Establishment: 1980

58. Lason India

Overview: Provides document management and BPO services focusing on healthcare and financial services.
Year of Establishment: 1985

59. Motif, Inc.

Overview: Specializes in customer support, back-office, and research services.
Year of Establishment: 2000

60. Sparsh BPO Services

Overview: Offers BPO services with a focus on customer support and back-office operations.
Year of Establishment: 2005

61. Tracmail India

Overview: Provides customer relationship management and BPO services across various sectors.
Year of Establishment: 2001

62. VCustomer Corporation

Overview: Offers customer management outsourcing services, focusing on customer support and sales.
Year of Establishment: 1999

63. Xansa India

Overview: An IT services and outsourcing company offering a range of BPO services.
Year of Establishment: 1962 (as FI Group, later renamed Xansa)

64. Accenture India

Overview: A global consulting firm that provides BPO services with a focus on business transformation.
Year of Establishment: 1989 (as Andersen Consulting, renamed Accenture in 2001)

65. eClerx Services

Overview: A knowledge process outsourcing (KPO) company specializing in financial services, retail, and digital services.
Year of Establishment: 2000

66. Tricom India Ltd.

Overview: Provides IT-enabled services, including data management and business process outsourcing.
Year of Establishment: 1998

67. ACS (A Xerox Company)

- Overview: A global provider of IT and business process outsourcing services, now part of Xerox.
- Year of Establishment: 1988 (ACS globally), India operations started in 2007

68. HTMT Global Solutions

Overview: Provides customer relationship management and IT-enabled services.
Year of Establishment: 2000

69. Infinite Computer Solutions

Overview: Offers IT services, including BPO and IT outsourcing, with a focus on healthcare and telecommunications.
Year of Establishment: 1999

70. Hinduja TMT

Overview: A part of the Hinduja Group, offering IT and BPO services.
Year of Establishment: 1985

71. Quatrro Global Services

Overview: A BPO company specializing in risk management, credit card processing, and back-office services.
Year of Establishment: 2007

72. Adventity

Overview: Provides BPO services with a focus on financial services and analytics.
Year of Establishment: 2003

73. Hero BPO

Overview: Part of the Hero Group, providing BPO services with a focus on customer management and back-office operations.
Year of Establishment: 2007

74. Karvy Data Management Services

Overview: Provides data processing and management services as well as BPO services.
Year of Establishment: 1982

75. Inspiro Relia India

Overview: Offers customer relationship management and IT-enabled services.
Year of Establishment: 2002

Benefits of Choosing Indian Call Centers

If you like the ones we mentioned above, the next step is choosing the best Indian call center:

Cost-Effectiveness

Indian call centers offer significant cost savings, which is one of the primary reasons they are favored by businesses worldwide. With lower labor and operational costs, companies can reduce their expenses while maintaining high-quality service.

Quality of Service

Indian call centers are known for their rigorous training programs and commitment to quality. They ensure that their employees are well-equipped to handle customer interactions, leading to high levels of customer satisfaction.

Skilled Workforce

The large, educated, and English-speaking workforce in India is another major advantage. Indian call centers can tap into this talent pool to deliver exceptional customer service that meets global standards.

Advanced Technology

Indian call centers are leaders in adopting advanced technology. From AI-driven customer service tools to robust IT infrastructure, these centers leverage the latest innovations to enhance their services.

Conclusion

Indian call centers have become an integral part of the global outsourcing landscape. Their ability to deliver high-quality, cost-effective services has made them the preferred choice for businesses looking to outsource their customer service operations.

This list of the top Indian call centers highlights the best in the industry, offering a reliable resource for companies considering outsourcing to India.