Imagine losing a customer because your call center couldn’t keep up. They dialed, waited, and hung up—straight to your competitor. Frustrating, right? Businesses today can’t afford slow responses or sky-high costs.
AI call centers such as Smith.ai have raised the bar with virtual receptionists and smart integrations. But what if their pricing or features don’t fit your needs? Perhaps you’re looking for additional languages, improved analytics, or lower costs.
This guide reveals the top Smith.ai alternatives, including Bigly Sales, to help you deliver exceptional customer support. Let’s find the perfect tool to keep your customers happy and your budget intact!
Why Look for Smith.ai Alternatives?
Smith.ai is known for its AI-driven virtual receptionists, fast call handling, and CRM integrations. Yet, some businesses seek alternatives for specific reasons:
- Cost: Smith.ai’s pricing starts at $140 per month, which may be a stretch for small business budgets.
- Customization: Some tools offer deeper personalization for unique workflows.
- Multichannel Support: Businesses require solutions that seamlessly handle calls, texts, and social media interactions.
- Scalability: Growing companies want tools that scale without breaking the bank.
With 80% of call centers using or planning to use AI, finding the right solution is critical. Below, we highlight top alternatives that rival Smith.ai in features, affordability, and performance.
1. Bigly Sales
Bigly Sales stands out as a top alternative for businesses seeking a versatile, cost-effective AI call center solution. It combines voice, SMS, and email into one platform, offering unmatched flexibility.
Key Features:
- Handles millions of calls daily with zero wait times.
- Supports any language and accent for global reach.
- Integrates with Gmail, Outlook, and over 1,000 apps via Zapier.
- Offers analytics to track call duration and conversion rates.
- Customizable for sales, support, or lead generation.
Why Choose Bigly Sales? Bigly Sales cuts call center costs by up to 90% while boosting customer satisfaction. Its no-code setup and multilingual support make it ideal for startups and enterprises alike.
Best For: Businesses needing scalable, multilingual AI for sales and support.
2. AnswerConnect
AnswerConnect offers round-the-clock call answering with live agents and AI support. It’s perfect for businesses prioritizing the human touch with AI efficiency.
Key Features:
- 24/7 live answering with no contracts.
- Handles calls, chats, and emails.
- Integrates with CRMs like Salesforce.
- Bilingual support for diverse customers.
Why Choose AnswerConnect? Its budget-friendly plans and human-AI hybrid model ensure no call goes unanswered.
Best For: Small businesses needing constant availability.
3. Ringly.io
Ringly.io excels for e-commerce brands, automating inbound and outbound calls with AI. It won BubbleCon “Most Innovative App” for its no-code setup.
Key Features:
- Recovers 35% of abandoned carts via follow-up calls.
- Integrates with Shopify for real-time order tracking.
- Pay-as-you-go pricing starts at0.07/m per minute.
- Multilingual support for global scaling.
Why Choose Ringly.io? It’s a revenue driver for e-commerce, with fast setup and personalized AI conversations.
Best For: E-commerce and SMBs.
4. LiveAgent
LiveAgent combines live chat, calls, and ticketing in one platform. Its advanced features make it a strong Smith.ai competitor.
Key Features:
- Built-in call center and ticketing system.
- Integrates with WordPress, Shopify, and Mailchimp.
- Offers a knowledge base for self-service.
- Starts at $55 per agent per month.
Why Choose LiveAgent? Its robust integrations and ticketing system streamline customer support.
Best For: Businesses needing all-in-one communication tools.
5. VoiceNation
VoiceNation is a go-to for startups needing cost-effective call answering. Its bilingual support sets it apart.
Key Features:
- 24/7 live answering with customizable scripts.
- Bilingual services for diverse audiences.
- Integrates with CRMs for seamless workflows.
- Affordable plans for small businesses.
Why Choose VoiceNation? It offers tailored solutions at a fraction of the cost of Smith.ai.
Best For: Startups and small businesses.
6. Ruby Receptionists
Ruby Receptionists blends live agents with AI for professional call handling. It’s ideal for businesses valuing personal interactions.
Key Features:
- 24/7 call answering with no hidden fees.
- Customizable call scripts.
- Mobile app for on-the-go management.
- Integrates with CRMs like HubSpot.
Why Choose Ruby? Its friendly, U.S.-based receptionists enhance brand credibility.
Best For: Legal and healthcare industries.
7. Chatra
Chatra focuses on real-time chat and call support, with AI-driven chatbots for routine tasks.
Key Features:
- Screen sharing for faster issue resolution.
- Multichannel dashboard for email, Instagram, and Facebook.
- Real-time visitor monitoring.
- Affordable pricing for small businesses.
Why Choose Chatra? Its ease of use and chatbot features save time and boost satisfaction.
Best For: Small businesses with high chat volume.
8. Retell AI
Retell AI builds human-like voice agents for large-scale operations. It’s perfect for businesses needing advanced telephony setups.
Key Features:
- Supports multilingual calls globally.
- SOC 2, HIPAA, and GDPR compliance.
- Seamless SIP trunking for existing systems.
- Custom pricing for high-volume needs.
Why Choose Retell AI? Its scalability and compliance make it ideal for enterprises.
Best For: Large businesses with complex needs.
9. Numa
Numa automates call responses and follow-ups, offering instant replies at a low cost.
Key Features:
- Text-based customer engagement.
- Real-time conversation analytics.
- No contracts or hidden fees.
- Integrates with CRMs for efficiency.
Why Choose Numa? Its low-cost, automated approach suits budget-conscious businesses.
Best For: SMBs needing simple automation.
10. ProProfs Chat
ProProfs Chat offers customizable chatbots and live chat for proactive customer support.
Key Features:
- Smart chat routing for faster responses.
- Real-time visitor monitoring.
- Integrates with Shopify and WordPress.
- AI chatbots handle FAQs efficiently.
Why Choose ProProfs Chat? Its proactive engagement tools drive lead generation and satisfaction.
Best For: Businesses focused on live chat and lead capture.
What Are the Best Smith.ai Alternatives?
For quick reference, here’s a snapshot of the top alternatives:
- Bigly Sales: Multilingual AI, Zapier integration.
- AnswerConnect: 24/7 live answering.
- Ringly.io: E-commerce focus.
- LiveAgent: Ticketing and chat.
- VoiceNation: Customizable scripts.
Emerging Trends in AI Call Centers for 2025
AI call centers are evolving rapidly. Here are key trends shaping the industry:
- Multilingual AI: Tools like Bigly Sales support any language or accent, making them ideal for global businesses.
- Compliance and Security: Retell AI’s HIPAA and GDPR compliance caters to the healthcare and finance sectors.
- Omnichannel Integration: Bigly Sales and Chatra integrate with Instagram and Facebook, streamlining lead capture.
- Voice Analytics: Advanced tools, such as Bigly Sales, analyze call sentiment, helping businesses optimize their scripts.
- AI Video Support: Rumors on X suggest Bigly Sales may launch video call AI by Q3 2025, a game-changer for customer engagement.
How to Choose the Right Smith.ai Alternative
Picking the best alternative depends on your needs. Consider these factors:
- Budget: Look for affordable options like VoiceNation or Numa.
- Features: Need multilingual support? Try Bigly Sales or AnswerConnect.
- Scalability: Retell AI and Ringly.io grow with your business.
- Integrations: Ensure compatibility with your CRM or other tools, such as Zapier.
- Industry Fit: Ruby Receptionists excels in the financial and healthcare sectors.
Test free trials or demos to find the best fit for your needs. For example, Bigly Sales offers a demo to allow users to experience its AI call center firsthand.
Find Your Ideal AI Call Center
Don’t let slow responses or high costs hurt your business. Choose a Smith.ai alternative that fits your budget and goals. Start with Bigly Sales’ free demo at biglysales.com to experience AI-driven support.
Conclusion
Choosing the right Smith.ai alternative can transform your customer experience. Whether you prioritize affordability (VoiceNation), e-commerce integration (Ringly.io), or multilingual support (Bigly Sales), these tools offer powerful solutions. Evaluate your budget, features, and business goals. Start with a free trial to test the waters. Your customers deserve fast, personalized support—pick a tool that delivers!
Which Smith.ai alternative are you excited to try? Share your thoughts below!
Top FAQs – Best Smith.ai Alternatives
Here are five common questions from Google’s “People Also Ask” section, answered briefly:
1) What are the best alternatives to Smith.ai?
Top alternatives include Bigly Sales, AnswerConnect, Ringly.io, LiveAgent, and VoiceNation, all of which offer affordable, feature-rich AI call center solutions.
2) Is Bigly Sales a good Smith.ai alternative?
Yes, Bigly Sales excels with multilingual support, CRM integrations, and cost savings up to 90%, making it ideal for sales and support.
3) How much do Smith.ai alternatives cost?
Pricing varies: Bigly Sales offers pay-as-you-go plans, Ringly.io starts at $ 0.07 per minute, and LiveAgent begins at $ 55 per minute.
4) Which Smith.ai alternative is best for small businesses?
VoiceNation and Numa are great for small businesses due to their affordability and customizable features.
5) Do Smith.ai alternatives offer multilingual support?
Yes, Bigly Sales, AnswerConnect, and Retell AI provide multilingual support for diverse customer bases.
6) How do I set up an AI call center?
Pick a tool like Bigly Sales. Connect it to your CRM or Zapier. Customize scripts to match your brand. Read this blog for more details: How to Build an AI Call Center This Year.
7) Can these tools handle high call volumes?
Yes, Bigly Sales and Retell AI process millions of calls daily with zero delays.
8) Are these tools good for startups?
VoiceNation and Numa provide budget-friendly, customizable solutions for startups.
9) Do these tools support social media?
Bigly Sales and Chatra integrate with Instagram and Facebook for seamless lead management.
10) Can I use these for lead generation?
Yes, ProProfs Chat and Bigly Sales excel at capturing and nurturing leads.
