Author: Luke Benjamin

Businesses need to streamline operations and meet customer demands instantly, without sacrificing quality. Enter the call bot—one of the most transformative technologies shaping business communication in 2025. If you’ve ever…

Thanksgiving is a time for family, food, and reflections of gratitude. But it’s also an excellent opportunity for employers to show appreciation for the people who drive their business forward—employees….

Managing a successful call center is about more than just answering phone calls. It’s about creating a seamless experience for your customers, reducing resolution times, and ensuring that every interaction…

Traveling abroad is an exciting adventure, but staying connected while exploring new destinations is crucial. Whether you need to check in with family, coordinate with colleagues, or navigate through a…

Traditional models are evolving, and innovative solutions are emerging to meet the unique challenges faced by various industries. One of the most exciting developments in this landscape is the rise…

Customer service is the heart of your brand’s success. Your contact center is where the magic happens, where customer inquiries turn into satisfaction, and issues transform into solutions. However, managing…

As the world becomes more connected, language barriers shouldn’t stand in the way of effective communication. Whether you’re a business professional, a traveler, or someone engaging in conversations across languages,…

AI voice technology has taken a huge leap forward, and ElevenLabs AI Voice is one of the top platforms leading this transformation. Whether you’re a content creator, business owner, or…

Voice AI technology has become a game-changer for businesses, especially in the realm of customer service. Call centers have embraced this innovative tool to enhance customer interactions, streamline operations, and…

Cold calling has been a staple in sales for decades, but it’s notorious for being time-consuming, frustrating, and often yielding little return on investment. However, the landscape of cold calling…