Author: Luke Benjamin

Did you know that 52% of marketers say that landing pages are the most difficult part of a website to create? In a world where first impressions matter, especially for…

Did you know that 73% of consumers say a good experience is key in influencing their brand loyalties? In today’s competitive market, delivering an exceptional customer experience (CX) isn’t just…

Did you know that nearly 60% of retail contact center agents report experiencing high levels of stress daily? This statistic underscores the intense pressure faced by the retail contact center…

Did you know that integrating AI into mortgage call centers can lead to a 40% reduction in operational costs? As the mortgage industry navigates a complex landscape of customer service…

Did you know that implementing AI in call centers can lead to a 40% reduction in training expenses? In an industry where training costs can eat up a significant portion…

Did you know that the adoption of solar energy can save the average household up to $1,500 per year on energy costs? As the world increasingly embraces renewable energy, the…

Did you know you can boost customer satisfaction with AI for call centers? That’s true. According to a study, a 25% increase in customer satisfaction is expected to happen with…

Excitement is in the air as Bigly Sales, the leading AI-powered SaaS company for customer support and sales, prepares to attend the highly anticipated Customer Contact Week (CCW) in Las…

Did you know that AI call summaries can increase conversion rates by up to 20%? In today’s fast-paced digital landscape, leveraging AI to enhance customer interactions and streamline processes is…

Did you know that home services companies can increase their revenue by over 50% by leveraging conversation intelligence? This powerful tool is transforming the way businesses interact with customers, optimize…