Author: Luke Benjamin

Did you know that over 4.7 million people were working remotely in the U.S. even before the pandemic started impacting work habits globally? This trend has only accelerated, making remote…

Did you know the first email was sent way back in 1971? That simple message started what would become one of the most versatile tools in digital communication. Fast forward…

Did you know that over 70% of businesses are expected to adopt cloud-based contact center technology by 2025? In today’s fast-paced digital world, efficiency and flexibility in customer service are…

Did you know that over 31% of businesses have already transitioned to VoIP solutions for their call centers? In a world where communication is key, Voice over Internet Protocol (VoIP)…

Did you know that an average call center agent spends about 49% of their time waiting for calls or dealing with downtime? This is where the magic of call blending…

Did you know that companies with a customer management strategy experience a 50% higher revenue growth than those without? That’s a fact worth pondering as we dive into the vital…

Did you know that a single unresolved customer issue can lead to an average of 15 negative reviews? In the world of customer support, call escalation is often seen as…

Did you know that over 50% of searches are expected to be voice-based by 2025? As the world leans more towards voice-enabled technology, businesses are rapidly adapting to meet customer…

Did you know that businesses using advanced call tracking metrics have seen up to a 30% increase in customer satisfaction? This isn’t just a statistic—it’s a testament to the transformative…

Did you know that the CRM software market is expected to grow to over $80 billion by 2025? In this booming industry, ActiveCampaign and HubSpot emerge as two titans, each…