Customer service demand changes very fast. Customers reject a traditional complicated IVR system. They want a normal, human-like conversation. The AI voice agent is useless if it doesn’t understand the…
Some people call to get help, while others get calls about deals or renewals. Calls coming in and going out are the two main types of activity in any contact…
Developing relationships with customers is a time taking process as it requires repeated positive experiences, consistent good service, and care on behalf of the brand. If you want to connect…
Customers’ expectations are increasing day by day. Some of the top-notch businesses and apps have set the bar very high by providing smooth ordering, real-time updates, and easy, immediate support…
Sales teams spend hours dialing numbers every day. Outbound calls are still one of the most direct ways to reach prospects. But here’s the problem. If you are not tracking…
Every business using phone calls, texts, or telemarketing to communicate with consumers must follow the Telephone Consumer Protection Act (TCPA). It is a federal law enacted to protect consumers from…
The way businesses talk to their customers is changing fast. For many companies, common problems like long phone wait times, answering the same questions over and over, or giving different…
Text-to-speech (TTS) software transforms written text into spoken words. It helps people with visual impairments, boosts productivity, and enhances content creation. In 2025, TTS tools offer natural voices, multilingual support,…