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Did you know that a single unresolved customer issue can lead to an average of 15 negative reviews? In the world of customer support, call escalation is often seen as…

Did you know that over 50% of searches are expected to be voice-based by 2025? As the world leans more towards voice-enabled technology, businesses are rapidly adapting to meet customer…

Did you know that businesses using advanced call tracking metrics have seen up to a 30% increase in customer satisfaction? This isn’t just a statistic—it’s a testament to the transformative…

Did you know that the CRM software market is expected to grow to over $80 billion by 2025? In this booming industry, ActiveCampaign and HubSpot emerge as two titans, each…

Did you know that the term “two weeks’ notice” has roots in early employment practices where two weeks was a common pay period interval? This historical tidbit underlines the importance…

Did you know that the average person will spend 43 days on hold with customer service in a lifetime? Imagine a world where those precious days are given back to…

Did you know that the global market for call centers is projected to reach over $496 billion by 2027? This staggering figure underscores the critical role that call centers play…

Did you know that the average person will spend about 43 days on hold with automated customer service in their lifetime? Imagine a world where those minutes are not only…

Did you know that the average person asks about 20 questions per day? Now imagine the power of asking the right questions in a sales context. Sales discovery questions are…

Did you know that over 306 billion emails are sent and received each day globally? Amidst this vast ocean of digital communication, the right type of email can be the…