Did you ever receive a call from client services? Occasionally it could be, “Oh man, I would rather not waste my time with them.” Other times, you might say, “It was good that I picked up the call.”
Client services could be from any company: a bank, an online store, a government department, etc. Calls from client services can be friendly reminders, important account updates, or urgent fraud alerts.
This post is all about “why client services is calling me.” We’ll learn why customer support is calling you and what to do if they keep doing so.
Let’s begin!
What Is Client Services?
As the name implies, client services are those that deal directly with clients or customers, offering them help and guidance. It is the link between a company and its consumers. The obligations of this team may vary according to the field. Generally, their main tasks are communication, account support, and customer relationship management.
Industries That Commonly Use Client Services
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Financial Services: Banks, lenders, and credit card companies frequently use client services to manage billing, payments, or fraud verification.
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Healthcare: Hospitals, clinics, and dental offices use this service to handle appointments and follow-ups.
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Utilities and Telecom: Power companies, internet providers, and mobile carriers often refer to their customer care departments as client services.
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Insurance Providers: These teams are here to help with policy renewals, claims, or any questions about premium payments.
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Debt Collection Agencies: Some third-party collectors like to use this service when reaching out to individuals regarding unpaid debts.
Top Reasons Client Services Might Be Calling You
Genuine calls from client services typically fall into several distinct categories. Every single one has a business purpose, and being aware of these can help you figure out if the call deserves your attention.
Account Updates or Verification
It is common for companies to contact you to verify or update your information. Your bank might provide you a quick call to confirm your address before sending out those new credit cards. Telecom companies may need to verify your email address to ensure the smooth delivery of your billing statements.
Client services are defined as those that directly interact with clients or customers, providing them with support and assistance. Hence, it is a link between a business and its users. The responsibilities of a department can vary depending on the industry. Generally, these include communication, account support, and managing customer relationships.
Billing or Payment Issues
Client Services often contacts you regarding missed or late payments. For example, a utility company, a subscription platform, and a medical office may contact you regarding an outstanding balance. If you forgot to pay the internet bill, the provider’s client services team may call you to remind you or assist in setting up a payment plan.
Fraud or Security Concerns
The main purpose of the customer support team that contacts you is to assist in preventing fraud. Typically, banks and credit card issuers establish these departments to notify you of any suspicious activities on your account. For example, if your debit card is used in a foreign country without your knowledge, the client services team may call you to confirm whether you authorized the transaction.
Heed these calls to protect your account, as they usually can’t be dealt with later.
Service Reminders and Renewals
Client services regularly communicate with customers about their upcoming appointments, policy renewals, or subscriptions that are nearing expiration. The main goal of those calls is to inform the customer of what’s going on and not necessarily time-sensitive matters. For instance, a client services team at a clinic may contact a patient to confirm the upcoming appointment or politely remind them to schedule
Customer Support Follow-Ups
After successfully resolving a support request, some companies opt to conduct client service follow-up calls to assess customer satisfaction. These calls could involve providing feedback via surveys and/or verifying the resolution of your issue.
Is Client Services a Legitimate Call or a Scam?
It’s a bit unfortunate that scammers use “Client Services” since it sounds so official and friendly. It’s critical to tell the difference between genuine calls and scam ones!
Signs of a Legitimate Client Services Call
Some of the indicators of a legitimate client services call are
- Helpline staff present their name, department, and company when asked.
- Your relationship with the company is confirmed (e.g., an account, subscription, or service).
- The caller’s demand is in line with the recent transactional history, like a new purchase or payment.
- One can confirm the phone number from the company’s official website.
Signs of a Scam Call
Signs of a scam call are as follows:
- If the caller insists on continuing the conversation only after receiving sensitive data, they are unlikely to leave a live line.
- If the call gets a negative response, then the threats will be “Your account will be stopped” or “We will take legal steps.”
- Scammers extort money by requesting payments for seemingly easy gifts like gift cards, wire transfers, or cryptocurrencies.
- The main embarrassing fact for scammers is not disclosing the verifiable company details.
How to Respond When Client Services Calls
People should exercise caution when receiving calls from unknown numbers, as scammers are highly active.
- Stay Calm and Listen Carefully: Take your time to listen to questions. Listen for details such as the company name, purpose of the call, and the caller’s complete identification.
- Confirm the Number: Kindly replace the number either with the company’s official website or with your latest statement.
- Keep Your Sensitive Information Safe for Now: It is a beneficial practice to put your social security numbers, passwords, and bank details out of reach of the phone that is being used for the call.
- Definitely call back directly if you have any doubts about the legitimacy of the call. Please call the other company using the number on their website.
- Make sure to write down the details of the call, including the date, time, and caller’s information. If it turns out to be a scam, this record will be of enormous help for you to report it.
Client Services and Modern Business Communication
The interaction between people has evolved significantly over time. The revolutionary AI-powered systems are rapidly replacing or assisting traditional call centers. Today, a large number of enterprises are utilizing AI technologies to accelerate their processes and create a more delightful customer experience.
- AI Voice Agents: Self-service systems are gaining traction in various industries thanks to AI technological advancements; they can verify customer details, handle routine inquiries, and even set up times for a later meeting.
- Faster Resolution: These systems reduce consumer waiting times and directly transfer complex issues to experts.
- Compliance and Security: The implementation of AI is not prone to errors, as it’s strictly regulated by compliance guidelines, plus it offers a secure and transparent communication channel for customers.
Companies like Bigly Sales are transforming both the call-handling process and the customer experience by integrating AI-powered solutions into the client-service department.
What to Do If You Keep Getting Client Services Calls
This question haunts everyone, especially those who receive calls from anonymous callers. The next time you receive a call from an unknown number, you can take one of the following steps:
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Unwanted but Legitimate Calls: Contact the company to adjust your communication preferences. Many organizations let you choose whether you want calls, emails, or text reminders.
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Harassing Calls: Use your phone’s call-blocking feature or install a spam call filter app.
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Suspicious or Scam Calls: Report the number to the Do Not Call Registry in the United States, or your local equivalent.
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Persistent Uncertainty: Call the company’s verified customer service line to confirm whether they are trying to reach you.
Conclusion
Businesses use the term “client services” to describe the different departments that handle client interactions. Calls from customer support may provide you with crucial updates, reminders to pay bills, alerts about fraudulent activity, or even a friendly follow-up. Regrettably, there are con artists who take advantage of this ambiguous title to trick individuals into divulging important information.
You will be able to manage these calls with comfort and confidence if you are familiar with the signals that indicate that the calls are authentic, if you verify the contact details, and if you know how to reply.
If you ever find yourself in a situation where you are uncertain, it is preferable to hang up and use the official contact information. It is imperative that you constantly make the protection of your data and the maintenance of your mental well-being your primary concern.
FAQs
Why would I get a call from client services?
Customer service may be necessary for various reasons, including but not limited to billing concerns, fraud prevention, account changes, or reminders. Businesses in the banking, healthcare, insurance, and utility sectors frequently utilize client services to engage with customers regarding concerns that demand their attention.
How can I distinguish between genuine client services and fraudulent ones?
Legitimate calls typically provide precise information and connect you to services you are already familiar with. Scam calls generally pressure you to make quick decisions, request unusual payment methods, or withhold complete company information. Please take a moment to verify the number on the company’s website before getting back to me.
Can client services leave voicemails?
Client services departments always leave voicemails that include clear company identification, a call-back number, and a reason for the call. Scam voicemails can be pretty vague, often creating a sense of urgency or even sounding a bit threatening, and they usually don’t provide much detail about the company.
What happens if I ignore a client service call?
If you do not answer a genuine call, crucial updates or fraud warnings may be delayed. Businesses may send additional phone calls, emails, or letters. Ignoring a call that appears to be from a con artist is frequently the best course of action, as it protects your sensitive information.
Should I call back a missed client services number?
You are encouraged to contact the company directly by calling the number listed on their official website instead of using the displayed number. This helps to guarantee that you connect with the appropriate department and safeguards you from being taken in by caller ID spoofing or other fraudulent schemes.
