Author: Luke Benjamin

Did you know that implementing AI in call centers can lead to a 40% reduction in training expenses? In an industry where training costs can eat up a significant portion…

Did you know that the adoption of solar energy can save the average household up to $1,500 per year on energy costs? As the world increasingly embraces renewable energy, the…

Did you know you can boost customer satisfaction with AI for call centers? That’s true. According to a study, a 25% increase in customer satisfaction is expected to happen with…

Excitement is in the air as Bigly Sales, the leading AI-powered SaaS company for customer support and sales, prepares to attend the highly anticipated Customer Contact Week (CCW) in Las…

Did you know that AI call summaries can increase conversion rates by up to 20%? In today’s fast-paced digital landscape, leveraging AI to enhance customer interactions and streamline processes is…

Did you know that home services companies can increase their revenue by over 50% by leveraging conversation intelligence? This powerful tool is transforming the way businesses interact with customers, optimize…

Did you know that AI tools can revolutionize call center operations, leading to a 90% reduction in operational costs and a 50% increase in conversion rates? In an era where…

Did you know that 80% of customer interactions can be resolved on the first call if agents receive effective call center training? This highlights the critical importance of training in…

Did you know that companies with a well-defined sales engagement process experience 20% higher revenue growth than those without? The sales engagement process is not just a series of steps…

Did you know that increasing customer retention rates by just 5% can boost profits by 25% to 95%? This staggering statistic highlights the critical importance of effective customer lifecycle management…