Traditional call centers are failing because human latency cannot keep up with the “instant” demands of the 2026 consumer. AI calling agents have evolved from scripted robocalls into agentic infrastructure…
Leads are potential customers who want to buy your products and services. However, aged leads differ slightly; they were once potential customers but have since disengaged for various reasons. These…
Have you ever noticed how some things get better with age? Like a fine wine, or maybe your favorite comfy jeans? Well, believe it or not, your old call center…
Running a call center in 2025 means handling thousands of customer requests every day. Businesses are now asking: Can AI take on that load? AI in call centers is more…
Customers hate waiting. Whether they’re asking where their package is or how to fix a glitchy app, they want answers now, not after a 20-minute hold or a fruitless search…
Did you ever receive a call from client services? Occasionally it could be, “Oh man, I would rather not waste my time with them.” Other times, you might say, “It…
The Average Call Center Cost Per Call (CPC) is an important number. It reveals the financial outlay for each customer. Every business wants to lower this number. A high CPC…
Call center compliance is a crucial aspect of customer service operations, ensuring that all interactions comply with legal and regulatory standards. With the ever-evolving landscape of data privacy laws and…