
Qualify program interest, start date, location, and readiness before routing to admissions.
Follow up with digital leads, answer routine program questions, and route serious applicants.
Support inquiry response, event follow-up, transfer interest, and advising callbacks.
Qualify remote learners by program, timeline, schedule needs, and next step.
Route professionals looking for certificates, licensing, or career advancement programs.
Handle inbound interest, schedule calls, and follow up on missed inquiries.

Prospective students often contact several schools at once. Bigly helps education teams respond quickly while interest is still fresh.
Admissions teams ask the same questions on every first call. Bigly captures program interest, timing, and contact preferences before the handoff.
Webinar attendees, open house visitors, and old inquiries often sit in the CRM. Bigly follows up and routes interested students back to the team.
| Core Metric | Bigly Sales AI Voice Platform | Traditional Call Center Workflow |
|---|---|---|
| Inquiry Response | Fast response across web, event, and phone leads | Delayed by counselor availability |
| Program Qualification | Captures program, timeline, and learning preference | Manual intake on each call |
| Follow-Up | Scales old inquiry, event, and application reminders | Tasks often fall behind |
| Routing | Sends prospects to the right advisor or admissions team | Manual handoff or shared inbox |
| CRM Data | Logs outcome, transcript, and next step | Notes may be inconsistent |