The Ultimate Guide to AI BDR
Managing a call center for years teaches one thing fast: sales and customer support thrive on efficiency and connection. Today, call centers are witnessing a massive change after introducing AI…
Top 20 Voice AI Trends to Look for this Year
How businesses communicate, sell, and serve customers is changing. Once limited to basic voice commands and robotic responses, voice AI technology has evolved into a dynamic force reshaping industries. In 2025,…
How to Improve Patient Scheduling with AI in 2025
Scheduling patients efficiently is a cornerstone for any healthcare practice aiming to thrive in today’s fast-paced world. Missed appointments, overbooked calendars, and frustrated patients often plague small—to medium-sized healthcare businesses….
The Ultimate Guide to Call Intelligence
Imagine this scene: one sales rep dials a prospect, chats for 15 minutes, and walks away with a signed deal. Another rep makes call after call, racking up hours of…
How Can AI Calls Speed Up Social Security Disability Insurance Claim?
Applying for Social Security Disability Insurance (SSDI) has long been a frustrating process marked by lengthy delays, complex paperwork, and frequent denials. Many applicants, who are already dealing with debilitating…
Customer Experience ROI: Connecting CX to Business Value
Customer experience (CX) has evolved from a competitive advantage to a fundamental business necessity. Companies prioritizing CX outperform competitors in revenue growth, customer retention, and brand loyalty. Yet, despite its…
How to Improve Call Center Agent Experience?
Did you know a call center’s success is directly tied to the experience of its agents? Supported and valued agents, with the right tools, deliver great service. This boosts customer…
How Can You Enhance Patient Experience with CX Technology?
Over half of consumers want to shop for healthcare services. However, they feel that the ideal method doesn’t exist. This gap shows a need for providers to use new CX…
Top 7 Sierra Alternatives and Competitors in 2025
The world of technology is evolving faster than ever, and businesses, libraries, and organizations are all feeling the impact. Tools that were once seen as the gold standard are now…
7 Use Cases of Conversational AI in Retail
Conversational AI is reshaping the retail industry in unprecedented ways. By integrating technologies such as chatbots, voice assistants, and natural language processing, retailers are creating more personalized, efficient, and engaging…
