Security And Data Privacy

Your Calls Carry Your Customers’ Data. We Treat It That Way.

Every call Bigly Sales makes or answers involves personal information, consent records and conversation content. This page explains plainly how that data is handled, what we log, what we never do with it, and how compliance is enforced on every dial.

Data Handling

How call data is handled

Recordings and transcripts

Every call is recorded and transcribed, then synced to your CRM. The records exist for your compliance and quality review, and they belong to your account.

Consent records

Consent is captured at the lead source and verified before the call connects. Each dial is logged with its consent record, which is exactly the evidence a compliance review asks for.

Your lists stay yours

Lead lists and customer data you bring are used to run your campaigns. They are not sold, shared with other clients or used to build products for anyone else.

Access on your terms

Campaigns are managed by a dedicated account manager under your instructions. You review the agent, the script and the data flows before anything goes live.

Compliance

Compliance enforced before the call, not audited after

Most platforms treat compliance as a report you run later. Bigly Sales runs it as a gate the call must pass first.

  • Consent verification runs on every outbound call before it connects. No consent record, no dial.
  • Every list is scrubbed against the National Do Not Call Registry and your internal suppression list on every campaign.
  • All traffic runs on registered, whitelisted numbers with monitored reputation, so calls are authenticated under the STIR SHAKEN framework.
  • The AI discloses that it is an AI. No impersonation of humans, on any campaign, for any client.
  • Calling hours are enforced by the platform, so dials stay inside permitted local time windows.
  • Every call is logged with time, number, consent basis, recording and outcome, giving you a complete audit trail.

Commitments

What we never do

  • We never sell your data or your customers’ data.
  • We never dial numbers without a consent basis, even when a client asks us to.
  • We never use one client’s lists, scripts or recordings to benefit another client.
  • We never run campaigns that hide the AI’s identity from the person on the phone.

FAQ

Security questions, answered

Who owns the call recordings and transcripts?
You do. They are generated for your account, synced to your CRM, and used by our team only to run and tune your campaigns. They are not shared with other clients or third parties.
How is consent handled?
Consent is captured at your lead source, stored with the lead, and verified before each call connects. Every dial is logged with its consent record, so a compliance question can be answered from your own audit trail rather than reconstructed later.
Do you sell or share lead data?
No. Your lists are used to run your campaigns and nothing else. They are not sold, rented, pooled or used to train products for other customers.
Does the AI tell people it is an AI?
Yes. Disclosure is standard on every campaign. Federal rules treat AI generated voice calls as robocalls requiring consent, and honest disclosure is both the legal position and the one that keeps answer rates healthy over time.
What happens to my data if I leave?
Your lists, recordings and records remain yours. Ask your account manager for an export as part of offboarding, and tell us what you want deleted from our side.
Who do I contact with a security question?
Ask through your account manager or the contact page and it will reach the right person. Enterprise buyers with a security questionnaire can send it the same way.

Have a security questionnaire?

Send it over. Compliance is the part of this product we most like talking about.

Contact Us