AI Outbound & Inbound Calling for BPO and Call Centers
AI voice agents for BPOs, contact centers and in-house call floors that answer inbound overflow and after-hours lines, run outbound campaigns at full volume, and warm-transfer qualified callers to your human agents. Fully managed by Bigly, with TCPA rules enforced on every dial.
Or call (855) 525-4843
Claim Your Free $1,000 AI Calling Setup
In 30 minutes we build a working inbound and outbound AI calling system for your business, live, and show you exactly what it would do for you.
- ✓Your AI agent, built live
- ✓Inbound + outbound call flows
- ✓Bigly MCP walkthrough
- ✓Live test call to your phone
- ✓Lead + script analysis
- ✓No obligation
30 minutes · Free ($1,000 value) · No obligation. Prefer to talk now? Call (855) 525-4843
We Build Your AI Calling System Live, For Free
This isn't a slide deck. In one 30-minute session our team sets up a real, professional calling system for your business and shows you the results while you watch.
We map your calls
Who you call, who calls you, what a good call sounds like, and where leads leak today. Inbound, outbound, or both.
1We build it live
Your AI agent, script and call flows set up for your business, plus the Bigly MCP so you can run campaigns from the AI tools you already use.
2You hear it work
A live call to your own phone, an analysis of your setup, and a straight answer on what it would do for your numbers.
3Included free
- Custom AI voice agent
- Outbound call flow
- Inbound call flow
- Script + objection handling
- Bigly MCP walkthrough
- Live test call
- Lead + call analysis
- TCPA compliance check
Like what you see? Your setup stays live when you choose any of our 5 plans. If not, no hard feelings.
AI calling for BPOs and call centers, defined
AI calling for BPOs and call centers is the use of AI voice agents alongside human agents to handle the repeatable part of a call floor's work: answering inbound overflow and after-hours calls, dialing outbound lists, qualifying, verifying and scheduling, then handing the conversations that need judgment to a live agent with the context already captured. Bigly Sales builds and runs that layer for you, including the numbers, carrier registration, scripts, compliance enforcement and the integration with your CRM or dialer workflow.
Your agents keep the calls that earn their wage. The AI takes the first ring, the fifth follow-up attempt and the 2 a.m. call nobody was scheduled to answer.
Where AI Fits on a Call Floor
One AI calling system configured per program. Scripts, qualification questions and transfer rules follow each campaign.
Inbound Overflow
When queues spike, the AI answers instantly instead of playing hold music, resolves routine requests and routes the rest to the next free agent.
After-Hours and Weekend Lines
Keep every line answered nights, weekends and holidays without staffing a graveyard shift.
Outbound Lead Qualification
Call every new lead within seconds, ask the qualifying questions, and live-transfer the qualified ones to a closer.
Aged Data Reactivation
Work old lists your agents never have time to touch, and surface the contacts who are ready to talk again.
Appointment Setting and Confirmations
Book, confirm and rebook appointments by phone so calendars stay full and no-shows drop.
Surveys, Verification and Follow-Up
Post-sale welcome calls, verification calls, NPS surveys and callbacks that otherwise sit in a queue.
Can AI voice agents replace BPO call center agents?
AI voice agents should not replace a BPO's agents wholesale; they should take the repetitive, high-volume and off-hours calls so human agents spend their time on the conversations that need judgment. In practice the AI answers inbound overflow and after-hours lines, dials outbound lists, qualifies and schedules, and warm-transfers anything complex to a live agent with a summary on screen.
Where AI is strongest. Structured calls with a clear goal: lead qualification, appointment setting and confirmation, order and status questions, verification, surveys and list reactivation. These calls are high in volume, follow a script, and are exactly where agent turnover and idle time hurt a BPO's margins most.
Where humans stay. Escalations, complex troubleshooting, emotionally charged conversations, negotiated sales and anything a client contract reserves for a person. The AI transfers these live, so the customer never has to repeat themselves.
What changes for the BPO. Capacity stops being capped by headcount, the first ring is always answered, and every call produces a recording, transcript and disposition your QA team can review. For cost modelling, see AI pricing for contact centers and the BPO automation cost guide.
Five questions to settle before adding AI to a call floor
- Which call types are structured enough for AI, and which must always reach a human?
- How does the hand-off work? A warm transfer with context beats a cold transfer every time.
- Who owns the numbers and carrier registration, and how is caller reputation protected at volume?
- How are TCPA, Do Not Call and state calling windows enforced on every outbound dial?
- What does QA get? You should have a recording, transcript and disposition for every call.
What Call Floors Pay For Purely Human Coverage
Abandoned Inbound Calls
Every caller who hangs up in the queue is lost revenue or a missed SLA. The AI answers on the first ring, at any volume.
Turnover and Training
Agent churn means constant hiring and ramp time. The AI does not quit, and a script change goes live everywhere at once.
Lists Nobody Works
Aged leads and follow-up attempts six and seven rarely get dialed. The AI works them without pulling agents off live programs.
AI Calling Layer vs. A Fully Human Call Floor
How the repeatable work gets done
| Requirement | Bigly Sales AI Voice Platform | Traditional Human-Only Floor |
|---|---|---|
| Inbound Coverage | Every call answered on the first ring, 24/7 | Limited by who is on shift; hold queues at peaks |
| Outbound Volume | Scales with the campaign, not headcount | Capped by agent seats and dial time |
| Speed to Lead | New leads called back in seconds | Minutes to hours, depending on queue |
| Compliance | TCPA, DNC and calling windows enforced by the system | Depends on training and dialer settings |
| Quality Assurance | Recording, transcript and disposition on every call | Sampled calls reviewed by hand |
| Complex Calls | Warm-transferred to a live agent with context | Handled by the same agent pool |
How Bigly Sales Works for BPOs and Call Centers
From the first ring or the first dial to a live agent, with compliance applied before anyone speaks.
A call comes in or a lead lands
An inbound call reaches your line, or a new lead or list triggers an outbound AI call within seconds.
The AI handles the structured part
It greets, discloses, qualifies, verifies or schedules using the script you approve, with TCPA and state rules enforced.
Agents get the calls that need them
Qualified or complex calls are warm-transferred to the next free agent, who sees a summary before the line connects.
Everything is logged
Recording, transcript, disposition and answers are written to your CRM automatically for QA and client reporting.
Your floor, your rules. Scripts, transfer rules and escalation paths are set per program during onboarding. See how CRM integration and TCPA compliance work.
Watch
Hear an AI agent on a live call
This is a real Bigly Sales agent working a live call. Listen for the pacing, the interruptions it handles, and how it moves toward the next step.
Callers decide in the first ten seconds whether to stay on the line. Judge the voice yourself.
BPO and call center AI questions answered
Common questions from operations leaders, workforce managers and BPO owners evaluating AI voice.
Can AI voice agents replace BPO call center agents?
Not wholesale, and they should not. AI voice agents take the repetitive, high-volume and after-hours calls, such as qualification, scheduling, confirmations, verification and list reactivation, and warm-transfer anything complex to a live agent with a summary. Human agents keep escalations, troubleshooting and negotiated sales.
Does Bigly Sales handle both inbound and outbound calls for call centers?
Yes. The same AI calling system answers inbound lines, including overflow and after-hours coverage, and runs outbound campaigns such as lead follow-up, appointment setting and reactivation of aged lists.
How does the AI hand calls to human agents?
Through a warm transfer. When a caller qualifies or a conversation needs a person, the AI transfers the call live to the agent or queue you choose and passes a summary of what was said, so the customer does not repeat themselves.
How is compliance handled on outbound campaigns?
Bigly enforces TCPA calling windows based on the recipient's location, checks Do Not Call status, honours stop requests in real time, and discloses the AI and recording on every call. Every call is recorded and transcribed, which gives QA and compliance a full audit trail.
Does it work with our existing CRM and phone setup?
Bigly writes call outcomes, recordings, transcripts and answers to your CRM and can transfer calls to your existing numbers or queues. Integration is set up by Bigly during onboarding.
How is AI calling for call centers priced?
Bigly has five monthly plans, from Scout at $99 a month to Rainmaker at $9,999 a month, priced by included calling minutes, with a 30 percent discount on annual billing. Every plan covers both outbound and inbound calling.
How fast can a call center launch?
Most teams are live in about three days once scripts are approved. You can start with a free 30-minute setup session where Bigly builds a working inbound and outbound agent for your program live.
Building a compliant calling program? See our TCPA compliance guide, the state-by-state TCPA guide and every industry we serve.
Every Call Answered. Every Lead Called Back.
Use Bigly Sales to absorb inbound peaks, cover nights and weekends, and run outbound campaigns at full volume, while your agents handle the calls that need a human.
