AI Outbound & Inbound Calling for Retail
AI voice agents for retail stores, multi-location chains and direct-to-consumer brands that answer every store and order call around the clock, follow up on quotes, special orders and appointments, and run consented outbound campaigns. Your staff stays on the sales floor.
Or call (855) 525-4843
Claim Your Free $1,000 AI Calling Setup
In 30 minutes we build a working inbound and outbound AI calling system for your business, live, and show you exactly what it would do for you.
- ✓Your AI agent, built live
- ✓Inbound + outbound call flows
- ✓Bigly MCP walkthrough
- ✓Live test call to your phone
- ✓Lead + script analysis
- ✓No obligation
30 minutes · Free ($1,000 value) · No obligation. Prefer to talk now? Call (855) 525-4843
We Build Your AI Calling System Live, For Free
This isn't a slide deck. In one 30-minute session our team sets up a real, professional calling system for your business and shows you the results while you watch.
We map your calls
Who you call, who calls you, what a good call sounds like, and where leads leak today. Inbound, outbound, or both.
1We build it live
Your AI agent, script and call flows set up for your business, plus the Bigly MCP so you can run campaigns from the AI tools you already use.
2You hear it work
A live call to your own phone, an analysis of your setup, and a straight answer on what it would do for your numbers.
3Included free
- Custom AI voice agent
- Outbound call flow
- Inbound call flow
- Script + objection handling
- Bigly MCP walkthrough
- Live test call
- Lead + call analysis
- TCPA compliance check
Like what you see? Your setup stays live when you choose any of our 5 plans. If not, no hard feelings.
AI calling for retail, defined
AI calling for retail is the use of AI voice agents to answer the calls that pull staff off the sales floor, such as store hours, stock checks, order status, returns and appointment bookings, and to make the outbound calls retailers rarely have time for, such as quote and special-order follow-up, back-in-stock and pickup reminders, and consented promotional campaigns. Bigly Sales builds and runs that system, including numbers, scripts, compliance enforcement and the connection to your CRM.
Shoppers still pick up the phone for high-consideration purchases. The store that answers, and calls back first, is the one that makes the sale.
Where AI Calling Fits in Retail
Configured per store, brand or program. Answers, hand-off rules and scripts follow your policies.
Store and Location Lines
Hours, directions, stock questions and holiday schedules answered instantly for every location, so calls stop ringing out during rushes.
Order Status, Returns and Exchanges
Answer where-is-my-order and return-policy questions and route anything that needs a person to your customer service team.
Quote and Special-Order Follow-Up
Call back every furniture, appliance, flooring or custom-order inquiry within seconds and book the visit or the sale.
Appointments and Consultations
Book fittings, design consultations, installs and service appointments, and confirm them the day before.
Pickup and Back-in-Stock Calls
Tell customers their order is ready or their item is back, while the intent is still there.
Loyalty and Win-Back Campaigns
Consented outbound calls to lapsed customers with an offer, on your own registered numbers.
Can AI answer retail customer service calls about orders, returns and store hours?
Yes. An AI voice agent can answer retail customer service calls about store hours, locations, stock, order status, returns and exchanges around the clock, using the policies and data you give it, and transfer anything it cannot resolve to a person. That frees store staff from the phone during the busiest hours, which is when calls are most often missed.
What the AI needs. Your store hours and locations, return and exchange policies, the questions customers ask most, and a way to look up order status, usually through your CRM or order system. Bigly sets this up during onboarding and tests it with your team before it goes live.
What stays human. Complaints that need a judgment call, refunds above a set amount, and anything your policy reserves for a manager. The AI transfers those live with a summary, or books a callback outside hours.
Outbound has stricter rules. Calls that use an AI voice to market to consumers need prior express written consent under the TCPA. Service calls such as pickup notices are treated differently from promotional calls. Bigly checks consent and Do Not Call status before dialing; see the TCPA compliance page and the state-by-state guide.
Five questions to settle before putting AI on your store lines
- Which questions can the AI answer on its own, and which must reach a person?
- Where does order status come from? The AI is only as good as the data it can look up.
- How do calls route between locations? Each store should get its own hours and hand-off number.
- How is consent captured for any promotional outbound calls?
- What do you get after each call? A recording, transcript and outcome for every conversation.
What Retailers Lose to Unanswered Phones
Calls That Ring Out on the Floor
The phone rings while staff are helping shoppers in person. Each missed call is a sale that may go to the next store.
Quotes Nobody Follows Up
High-ticket inquiries go cold when nobody calls back the same day. The AI calls in seconds, including evenings.
Repeat Questions All Day
Hours, stock and order-status calls eat hours of staff time a week. The AI answers them instantly.
AI Voice Agent vs. Staff Answering the Store Phone
How retail calls actually get handled
| Requirement | Bigly Sales AI Voice Platform | Staff on the Store Phone |
|---|---|---|
| Availability | 24/7, every location, every holiday | Store hours only, when someone is free |
| Peak Hours | Every call answered at once | Calls missed while serving shoppers |
| Quote Follow-Up | Every inquiry called back in seconds | When someone remembers, if at all |
| Consistency | Same answers and policies on every call | Varies by employee and shift |
| Compliance | Consent and DNC checked before every outbound dial | Manual lists and good intentions |
| Records | Recording, transcript and outcome on every call | Notes, if any |
How Bigly Sales Works for Retailers
From a ringing store phone or a web inquiry to a booked visit or a resolved question.
A customer calls or an inquiry arrives
A shopper dials a store line, or a quote request or special order lands in your CRM and triggers an outbound call within seconds.
The AI answers with your policies
It handles hours, stock, order status, returns and bookings using the information you approve.
People get the calls that need them
Complaints, exceptions and big-ticket buyers are warm-transferred to the right store or team, or booked for a callback.
Everything is logged
Recordings, transcripts and outcomes are written to your CRM, so you can see which locations and questions drive calls.
Selling online too? See AI calling for eCommerce for abandoned cart recovery, and the AI answering service for after-hours coverage.
Watch
Hear an AI agent on a live call
This is a real Bigly Sales agent working a live call. Listen for how it answers questions, handles interruptions and moves to the next step.
Callers decide in the first ten seconds whether to stay on the line. Judge the voice yourself.
Retail AI calling questions answered
Common questions from store owners, retail operations leaders and DTC brands.
Can AI answer retail customer service calls about orders, returns and store hours?
Yes. An AI voice agent can answer questions about store hours, locations, stock, order status, returns and exchanges around the clock using your policies and data, and transfer anything it cannot resolve to a person or book a callback.
Can one AI agent cover multiple store locations?
Yes. Each location can have its own hours, address, hand-off number and answers, while the same AI agent handles the calls, so every store gets consistent service.
Can the AI make outbound calls to retail customers?
Yes, for quote and special-order follow-up, pickup and back-in-stock notices, appointment confirmations and consented win-back campaigns. Promotional calls using an AI voice require prior express written consent under the TCPA, and Bigly checks consent and Do Not Call status before every dial.
Does the AI take payments over the phone?
Bigly agents are configured not to collect full card numbers. Payments are routed to your secure checkout or a person, which keeps card data out of the call.
Does it integrate with our CRM?
Yes. Call outcomes, recordings, transcripts and captured details are written to your CRM automatically, and new inquiries in your CRM can trigger an outbound call.
How much does AI calling cost for a retailer?
Bigly has five monthly plans from Scout at $99 a month to Rainmaker at $9,999 a month, based on included minutes, with 30 percent off on annual billing. Each plan covers inbound and outbound calling.
How do we get started?
Book a free 30-minute setup session. Bigly builds a working inbound and outbound AI agent for your store live, places a test call to your phone, and shows what it would handle.
Building a compliant calling program? See our TCPA compliance guide, the state-by-state TCPA guide and every industry we serve.
Every Store Call Answered. Every Quote Called Back.
Use Bigly Sales to answer store and order calls around the clock, follow up on every high-ticket inquiry in seconds, and keep your staff on the sales floor.
