AI Outbound & Inbound Calling for Travel & Hospitality
AI voice agents for hotels, resorts, vacation rentals, tour operators and travel agencies that answer reservation and guest calls around the clock, follow up on every quote and group inquiry in seconds, and confirm bookings before arrival. Guests in any time zone reach someone on the first ring.
Or call (855) 525-4843
Claim Your Free $1,000 AI Calling Setup
In 30 minutes we build a working inbound and outbound AI calling system for your business, live, and show you exactly what it would do for you.
- ✓Your AI agent, built live
- ✓Inbound + outbound call flows
- ✓Bigly MCP walkthrough
- ✓Live test call to your phone
- ✓Lead + script analysis
- ✓No obligation
30 minutes · Free ($1,000 value) · No obligation. Prefer to talk now? Call (855) 525-4843
We Build Your AI Calling System Live, For Free
This isn't a slide deck. In one 30-minute session our team sets up a real, professional calling system for your business and shows you the results while you watch.
We map your calls
Who you call, who calls you, what a good call sounds like, and where leads leak today. Inbound, outbound, or both.
1We build it live
Your AI agent, script and call flows set up for your business, plus the Bigly MCP so you can run campaigns from the AI tools you already use.
2You hear it work
A live call to your own phone, an analysis of your setup, and a straight answer on what it would do for your numbers.
3Included free
- Custom AI voice agent
- Outbound call flow
- Inbound call flow
- Script + objection handling
- Bigly MCP walkthrough
- Live test call
- Lead + call analysis
- TCPA compliance check
Like what you see? Your setup stays live when you choose any of our 5 plans. If not, no hard feelings.
AI calling for travel and hospitality, defined
AI calling for travel and hospitality is the use of AI voice agents to answer reservation, guest and booking calls at any hour, and to make the outbound calls that turn inquiries into stays and trips: quote and group-inquiry follow-up, booking confirmations, pre-arrival calls and post-stay follow-up. Bigly Sales builds and runs that system, including numbers, scripts, compliance enforcement and the connection to your CRM.
Travelers book across time zones and late at night. A property or agency that answers at 11 p.m. and calls back a quote in a minute wins the booking that a voicemail loses.
Where AI Calling Fits in Travel and Hospitality
Configured per property, brand or program. Answers, booking rules and hand-offs follow your policies.
Hotels and Resorts
Answer availability, rate, amenity and policy questions around the clock and transfer booking-ready guests to your reservations team.
Vacation Rentals and Property Managers
Handle inquiries, check-in questions and owner calls for a portfolio of properties without a 24-hour front desk.
Tour Operators and Activities
Call back every tour, charter or excursion inquiry in seconds, answer the common questions and book the next step.
Travel Agencies and Advisors
Follow up on every quote request, qualify trip details and budget, and book a call with an advisor.
Group Sales and Events
Respond to wedding, corporate and group-block inquiries the same minute they arrive, while the planner is still comparing venues.
Confirmations and Guest Follow-Up
Booking confirmations, pre-arrival calls and post-stay follow-up that reduce no-shows and bring guests back.
Can an AI voice agent take hotel and travel reservation calls 24/7?
Yes. An AI voice agent can answer hotel and travel reservation calls 24 hours a day, answer availability, rate, amenity and policy questions from the information you provide, capture the guest's dates and details, and either complete the next step your process allows or transfer the caller to your reservations team. Calls that arrive after hours get an answer instead of a voicemail.
What it handles well. Availability and rate questions, policies such as cancellation, pets and parking, directions and amenities, group and event inquiries, booking confirmations and pre-arrival calls. These make up most of the calls a front desk or reservations line answers every day.
Payments stay secure. Bigly agents are configured not to collect full card numbers on the call. Guests are sent to your secure booking link or transferred to staff to pay, which keeps card data off recordings and out of PCI scope for the call.
Outbound follows consent rules. Calls about a guest's existing booking are service calls. Promotional calls using an AI voice need prior express written consent under the TCPA, and Bigly checks consent and Do Not Call status before dialing. See the TCPA compliance page.
Five questions to settle before putting AI on a reservations line
- Where do availability and rates come from? The AI should answer from current information, or hand off when it cannot.
- How are payments handled? Card numbers should never be read out to the AI.
- What happens with a booking-ready caller? A warm transfer or a booking link beats a callback tomorrow.
- Which languages and time zones does your guest base call from?
- What do you get after each call? A recording, transcript and outcome logged to your CRM.
What Properties and Agencies Lose to Missed Calls
Late-Night Callers Who Book Elsewhere
A guest calling at 10 p.m. who reaches voicemail books the next result. The AI answers every call, every hour.
Quotes That Go Cold
Trip and group inquiries are usually sent to several providers at once. The first to call back usually wins.
No-Shows and Unconfirmed Bookings
Unconfirmed reservations turn into empty rooms and seats. Confirmation calls catch changes while the inventory can still be resold.
AI Voice Agent vs. A Traditional Reservations Line
How guest and booking calls get handled
| Requirement | Bigly Sales AI Voice Platform | Traditional Front Desk or Call Center |
|---|---|---|
| Availability | 24/7 in every time zone | Desk hours or a paid overflow service |
| Inquiry Follow-Up | Every quote called back in seconds | Next business day, when staff catch up |
| Peak Season | Every call answered at once | Hold queues and voicemail |
| Payments | Routed to a secure link or staff; no card numbers on the call | Card numbers read aloud and written down |
| Confirmations | Automatic confirmation and pre-arrival calls | Done when time allows |
| Records | Recording, transcript and outcome on every call | Partial notes in the PMS or CRM |
How Bigly Sales Works for Travel and Hospitality
From a ringing reservations line or a quote request to a confirmed booking.
A guest calls or an inquiry arrives
A guest dials your line at any hour, or a quote, group or event request lands in your CRM and triggers an outbound call within seconds.
The AI answers and qualifies
It answers availability, rate and policy questions from your information and captures dates, party size, budget and preferences.
Booking-ready guests reach your team
The AI transfers the caller live to reservations or an advisor, sends your booking link, or books a callback, following the rules you set.
Everything is logged
Recordings, transcripts and trip details are written to your CRM so your team picks up exactly where the AI left off.
Want coverage without a full campaign? See the AI answering service and AI appointment setter for how inbound coverage and confirmations work.
Watch
Hear an AI agent on a live call
This is a real Bigly Sales agent working a live call. Listen for the natural pacing and how it handles questions before moving to the next step.
Callers decide in the first ten seconds whether to stay on the line. Judge the voice yourself.
Travel and hospitality AI calling questions answered
Common questions from hotel, resort, rental, tour and travel agency teams.
Can an AI voice agent take hotel and travel reservation calls 24/7?
Yes. An AI voice agent answers reservation calls 24 hours a day, answers availability, rate, amenity and policy questions from the information you provide, captures the guest's details, and either completes the next step your process allows or transfers the caller to your reservations team.
Can the AI take credit card payments for bookings?
Bigly agents are configured not to collect full card numbers on the call. Guests are sent to your secure booking link or transferred to staff to pay, which keeps card data off recordings.
Can it follow up on group, wedding and event inquiries?
Yes. When a group or event inquiry arrives, the AI calls back within seconds, confirms dates, headcount and budget, and books a call or site visit with your sales team.
Does the AI make booking confirmation calls?
Yes. It can call guests to confirm upcoming reservations, share pre-arrival details and capture changes, which helps reduce no-shows and lets you resell released inventory.
Does it work for travel agencies and tour operators?
Yes. The AI calls back every quote request, qualifies destination, dates, party size and budget, answers common questions and books a consultation with an advisor.
How much does it cost?
Bigly has five monthly plans from Scout at $99 a month to Rainmaker at $9,999 a month, based on included minutes, with 30 percent off on annual billing. Each plan covers inbound and outbound calling.
How do we get started?
Book a free 30-minute setup session. Bigly builds a working inbound and outbound AI agent for your property or agency live and places a test call to your phone.
Building a compliant calling program? See our TCPA compliance guide, the state-by-state TCPA guide and every industry we serve.
Every Guest Answered. Every Inquiry Called Back.
Use Bigly Sales to answer reservation calls in every time zone, call back every quote and group inquiry in seconds, and confirm bookings before guests arrive.
