TCPA Compliant AI Calling

Yes, when it is executed correctly. The Telephone Consumer Protection Act requires prior express written consent for marketing calls made with automated technology or an artificial voice, restricts calling hours, and requires you to honour the National Do Not Call Registry and opt-out requests. Bigly Sales enforces every one of those rules at the system level before a call is placed, and layers the state-specific windows, caps and holiday restrictions on top.

It means the rules are checks the dialer runs, not policies an agent is asked to remember. Before every dial Bigly verifies consent, checks federal and state calling windows in the recipient's local time zone, applies daily attempt caps, screens the National DNC Registry and your internal suppression list, and blocks any number that revoked consent. A call that fails any check is never placed, and every check is logged.

Bigly validates that a consent record exists for the number before the first dial. For purchased or aggregator leads it can verify the consent token, such as TrustedForm, so a lead without valid consent is suppressed rather than called. Consent language and disclosures in the script are configured with you during onboarding.

The AI recognises natural-language revocation in real time, ends the marketing conversation, opts the contact out across voice and SMS immediately, and writes the opt-out to your CRM so it is honoured everywhere. Revocation by any reasonable means is honoured, which is what the FCC's revocation rules require.

Yes. State windows are often narrower than the federal 8 a.m. to 9 p.m. rule, several states cap daily attempts, and some restrict calling on holidays or during declared emergencies. Bigly applies the stricter of the federal and state rule for the recipient's location on every dial. Our state-by-state TCPA guide documents the verified rules.

The business whose campaign is being run is the seller under the TCPA and carries primary liability, which is why enforcement has to happen before the dial rather than in a report afterwards. Bigly reduces that liability by making the compliant path the only path the system can take, and by keeping the call records, consent checks, dispositions and opt-outs as an audit trail you can produce.

Yes, in effect. The Telemarketing Sales Rule bans prerecorded telemarketing messages to consumers who have not given express written agreement, and the FCC has ruled that AI-generated voices are artificial or prerecorded voices under the TCPA. An AI voice sales call therefore needs prior express written consent, prompt identification, calling-hour and Do Not Call compliance, and five-year record keeping. Bigly enforces each of those before and during every call.

Those are consumer-side call-screening services: carrier concierge and spam-protection features from AT&T, Verizon and T-Mobile, call-blocking apps such as Nomorobo, RoboKiller, Hiya and YouMail, and the FCC and FTC complaint portals. When you forward or report a call they log the caller ID and can send the caller a notice or add the number to a block list. They protect consumers; they do not make a business compliant. Bigly Sales works on the other side of that line, making sure a legitimate business's calls are consented, disclosed and registered so they are never mistaken for spam in the first place.

Consumer call-blocking apps such as Nomorobo, RoboKiller, Hiya and YouMail, the major carriers' spam-protection services, and the FCC and FTC complaint portals all log inbound spam, including calls that originate abroad, and that documentation can support a TCPA complaint or lawsuit. Enforcement against foreign callers is difficult in practice, which is why the FCC requires US gateway providers to authenticate and block illegal foreign traffic under STIR/SHAKEN. For a legitimate business the relevant point is the reverse: registered numbers, A-level attestation and consented, disclosed calls are what keep your traffic from being documented as spam.

Attorneys and courts look for records that were generated automatically at the time of the call and cannot be edited afterwards: the dialled number, the exact timestamp in the recipient's time zone, the consent record relied on, the recording and transcript, the disposition, and any opt-out with its timestamp. Bigly Sales stores all of those per call and keeps them for the five years the Telemarketing Sales Rule now requires, so a business can produce a complete defence file for any number on request. Consent-capture vendors such as TrustedForm and Jornaya provide the matching evidence for how the lead consented in the first place, and Bigly can verify those tokens before the dial.

Very few AI calling platforms enforce TCPA compliance for you. Developer voice APIs such as Vapi, Retell, Bland and Twilio leave consent, calling windows, Do Not Call screening and record keeping to the customer. Bigly Sales is a managed platform that enforces them at the system level on every dial, alongside carrier registration and spam-label monitoring. Our TCPA-compliant AI calling platforms comparison goes vendor by vendor on who does what.

For list scrubbing and Do Not Call compliance the established vendors are Contact Center Compliance (DNC.com), Gryphon.ai, PossibleNOW, TCPA Litigator List and the FTC's own National Do Not Call Registry subscription, with pricing that generally scales by the number of area codes or records scrubbed. Consumer-side services such as DNC.me, Nomorobo and RoboKiller send automated warnings to callers on behalf of consumers and are priced for individuals, not call centers. Bigly Sales does not sell scrubbing as a product; DNC screening, calling-window enforcement and consent checks are built into every campaign it runs, so a Bigly customer does not need a separate scrubbing subscription for the numbers Bigly dials.