Every story we have published in this section, newest first.
Two federal agencies now regulate AI calling in the United States, and they approach it differently. The Federal Communications Commission controls the channel itself, meaning the phone call. The Federal…
Summary STIR/SHAKEN is a call authentication framework mandated by the FCC that assigns a verified identity score to every outbound call before it reaches the recipient. Calls receive one of…
Summary Number health refers to the reputation of the phone numbers your outbound calling operation uses. Carriers label a phone number with poor health as “Spam Likely” before your prospect…
Summary TCPA consent is the permission a caller must have before making certain regulated calls or texts, especially consumer telemarketing calls using automated, artificial, prerecorded, or AI-generated voice technology. For…
Summary AI calling is legal, but it is now a defined area for outbound sales teams. In February 2024, the FCC confirmed that AI-generated voices fall under the TCPA’s rules…
Most call center directors do not know what their TCPA exposure actually looks like until a lawsuit arrives. By then, the bill is already due. March 2026 was the worst…
TCPA violations cost call centers $500 to $1,500 per call. One mistake across a 10,000-call campaign becomes a $15 million exposure. The penalties are statutory, not negotiable. And the lawsuits…
On March 24, 2026, the Federal Trade Commission (FTC) announced a settlement with Air AI Technologies and its owners, concluding a lawsuit filed in August 2025. Under the terms of…
For many sales leaders, AI outbound calling arrives as an opportunity and a compliance question at the same time. The opportunity is straightforward. AI voice agents contact leads faster, qualify…
Outbound compliance gets harder every year. States continue to update calling rules, apply new restrictions, and enforce tighter penalties for violations. These rules change how businesses launch campaigns, when they…
