AI Sales Agents and 5 Proven Handoff Training Rules
AI sales agents are software callers that dial prospects, ask qualification questions, log the answers, and pass the conversation to a human when the lead is ready to buy. The…
Social Security Disability Intake: 62% Faster With AI
This is a case study of a Social Security Disability intake operation that used AI voice calling to work a backlog of leads its human team could never reach. The…
AI Voice Agent Accuracy: The Complete NLP Guide
An AI voice agent is software that answers or places phone calls and holds a spoken conversation with the person on the other end. Natural language processing, usually shortened to…
Outbound Calls vs Inbound: Complete AI Voice Guide
An inbound call is a call a customer places to your business. Outbound calls are the ones your business places to customers and prospects. Those two directions account for nearly…
Sales Call Tone and Language: 9 Proven Rules
Tone and language on sales calls are the two halves of verbal delivery. Tone is how you sound, meaning pace, pitch, volume, warmth and where you pause. Language is what…
Customer Churn: 7 Proven Ways AI Reduces It
Customer churn is the rate at which existing customers stop buying from you over a given period. Your contact center sees the warning signs before your revenue report does, because…
Cold Call vs Hot Call: 6 Key Differences
A cold call is a sales call to someone who has never interacted with your company. A hot call is a call to someone who just raised their hand. Everything…
AI Voice System: 11 Signs Yours Is Not Smart
An AI voice system is software that answers or places phone calls, understands what the caller says, and responds in speech without a human on the line. Every vendor sells…
