What Is Customer Contact Week Las Vegas?
Customer Contact Week (CCW) Las Vegas is the world’s largest customer contact event. Taking place June 22–25, 2026, at Caesars Forum in Las Vegas, CCW Las Vegas brings together more than 5,000 attendees from across the customer contact and customer experience industry for four days of programming, networking, and innovation.
Now in its 26th year, CCW was created to empower customer contact executives with a collaborative platform to explore best practices, innovative technologies, and essential customer service priorities. The event continuously adapts to the latest advancements in technology and shifting customer expectations, covering digital transformation strategy, generative AI, remote work, CX best practices, and leadership and culture. With 181 or more hours of programming, Fortune 100 brands represented by over half its attendees, and 40 contact exchanges happening every minute, CCW Las Vegas is unmatched in scale and depth.
Why This Event Matters to Bigly Sales
CCW Las Vegas sits at the heart of the customer contact industry, which is precisely where Bigly Sales operates. Our AI outbound calling platform serves contact centers and sales teams in industries including financial services, healthcare, home services, insurance, and more. The challenges CCW addresses include how to deploy AI effectively in the contact center, how to improve contact rates, how to balance automation with human connection, and how to build a culture of customer success.
With financial services representing 23% of CCW attendees and technology making up another 16%, the event draws exactly the industries that benefit most from intelligent, compliant AI calling infrastructure. CCW Las Vegas is also where the contact center technology ecosystem comes together, making it the ideal setting for Bigly Sales to demonstrate our platform and connect with potential partners and clients.
How Bigly Sales Fits Into the Customer Contact Industry
The contact center industry is undergoing its most significant transformation in decades. AI is reshaping how outbound campaigns are structured, how leads are qualified, and how human agents spend their time. Bigly Sales is at the center of that shift.
Our fully managed AI outbound calling system handles the heavy lifting before and during every campaign: purchasing and whitelisting hundreds of phone numbers, enforcing TCPA compliance across federal and state rules, deploying local presence dialing, running A/B testing on messaging, integrating with CRM platforms via API, and returning structured qualification data after every call. This frees contact center teams to focus on what human agents do best, i.e., closing, advising, and building relationships.
Bigly Sales delivers a complete infrastructure solution, not just a software tool, for contact center leaders who want to scale outbound efforts without increasing headcount, reduce compliance risk, or modernize a traditional calling floor.
What to Expect at CCW Las Vegas 2026
At this year’s CCW Las Vegas, attendees can look forward to the following:
- 181+ hours of programming including keynotes, workshops, interactive think tanks, and breakout sessions
- Headline speakers including Rebecca Jarvis (ABC News), Shaquille O’Neal, Lisa Vanderpump, and Chris Barton (Founder of Shazam)
- The CCW Expo Hall featuring live demos, AI solutions, analytics tools, and 1:1 meetings with leading technology providers
- The Executive Leadership Exchange, which is an invitation-only experience for the industry’s most senior leaders
- CCWomen Summit is a professional networking and development for women and allies in customer contact
- Research insights from CMP Research, including benchmarking reports, prism papers, and analytics tools
- 5,000+ attendees from Fortune 100 companies, financial services, healthcare, technology, retail, and more
Meet Bigly Sales at CCW Las Vegas 2026
Bigly Sales is excited to be part of Customer Contact Week Las Vegas 2026, which is the world’s largest gathering of customer contact professionals. We look forward to connecting with contact center leaders, sharing how AI-powered outbound calling is redefining what’s possible for sales and service teams, and exploring the future of customer contact together.
Planning to be at Caesars Forum in June? Come find us. Learn more and register at: Bigly Sales-Customer Contact Week (CCW) 2026 in Las Vegas.
