Today, an estimated 50% of all searches are conducted via voice commands, and businesses are leveraging this technology to outpace the competition. Among the most transformative applications of this tech…
Did you know that nearly 85% of customer interactions within the energy sector are expected to be handled without human assistance by 2025? This revolution is being driven by a…
In the last few years, the global banking sector has seen a seismic shift, largely propelled by the advancements in Artificial Intelligence (AI). Today, AI in banking isn’t just a…
In 2022, the global market for virtual customer assistants was valued at over $1.3 billion, a testament to the rapid adoption of AI technologies in business operations. This surge is…
AI has become a pivotal force in modern customer service, but what are some practical ways this innovative technology can revolutionize your business operations? Consumers are increasingly relying on applications…
The undeniable business benefits of integrating AI into call center operations are backed by compelling statistics: 54% of executives attest to AI’s productivity-boosting effects, with a projected $2.9 trillion value…
As the business landscape evolves, AI phone agents are becoming indispensable tools for transforming customer interactions. These sophisticated systems automate the vast array of communications between companies and their clients,…
The banking industry finds itself at the forefront of a monumental digital revolution. As technology continues to permeate every aspect of our lives, financial institutions, both small and large, are…
The rise of AI in call centers is transforming how businesses interact with their customers. By leveraging AI technology, call centers can handle inquiries more efficiently, provide personalized customer experiences,…
In the business landscape, contact centers are increasingly turning to AI-powered solutions to streamline operations and enhance customer experiences. According to recent statistics from McKinsey, AI call routing can help…